Onsite Field Service Engineer II - Hardware Repair & Support

Socket.dev

Michigan

On-site

USD 72,000 - 89,000

Full time

7 days ago

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Job summary

Dell Technologies is seeking a Field Service Engineer 2 to join our Field Service team in Ellendale, North Dakota. You will provide on-site installation, configuration, maintenance and troubleshooting, delivering exceptional customer service and technical support.

The role requires 5+ years of field service experience, customer-facing skills, and expertise with networking and server hardware. Travel to client sites and lifting heavy components may be involved; certifications are desired.

Qualifications

5+ years of professional experience in technical Field Services.
Experience delivering technical Field Services at client sites.
Experience in a customer facing role, reporting and presenting to all levels of the organization.
Experience working in locations with large deployments of assets and experience with networking and Fiber.
Must be able to lift a minimum of 50 lbs waist high to replace components on server stacks.
Dell EMC Proven Professional Specialist Level certification (CPSD, Server) is desirable.
CompTIA certifications (Tech+, A+, Security+, Network+) and CCNA or equivalent are desirable.

Responsibilities

Triage issues with direction from Dell support.
Execute plan of action from Dell Domain Engineer/L3 with Teams, Email, and Phone.
Document POA results, logs and service report to Dell via case email.
Reseating, swapping or replacing parts, upgrading firmware as needed.
Perform server tests and validation by running diagnostics and capturing logs.