On-Site Dell PowerEdge Server Engineer

Ampcus Inc; Ellendale (ND); On-site; USD 70,000 - 95,000; Full time

Job summary

Ampcus Inc. in Ellendale, ND is seeking a Service Engineer to provide on-site support for enterprise servers and data center environments. The role involves Dell PowerEdge hardware installation, troubleshooting, and repairs, with opportunities to engage in weekly customer touchpoints and after-hours on-call coverage.

Ideal candidates have 3–5+ years of server hardware experience, strong diagnostic skills, and the ability to lift up to 50 lbs, with IT degree or equivalent experience preferred.

Qualifications

• Must reside within a 45‑minute commute of Ellendale, ND (relocation pre-approved possible).
• 3-5+ years of experience supporting enterprise servers or data center hardware.
• Hands-on Dell PowerEdge server experience preferred.
• Strong server hardware troubleshooting and component replacement experience.
• Customer-facing support experience.
• Willingness to participate in on-call rotations.
• Ability to lift up to 50 lbs.
• Associate's or Bachelor's degree in IT or equivalent experience preferred.

Responsibilities

• Provide on-site technical support for enterprise server and data center environments.
• Install, configure, troubleshoot, and repair Dell server hardware.
• Perform server builds, hardware swaps, firmware updates, and preventive maintenance.
• Replace server components including CPUs, memory, power supplies, GPUs, storage, and complete server units.
• Troubleshoot hardware, firmware, and operating system issues.
• Support next-generation AI infrastructure platforms (prior AI experience not required).
• Escalate complex issues following established support procedures.
• Document service activities accurately and maintain detailed service records.
• Collaborate with customers and internal engineering teams to minimize downtime.
• Participate in weekly customer touchpoint meetings.
• Support after-hours and on-call activities as required.

Skills

Enterprise server support

Dell PowerEdge experience

Linux administration

Hardware diagnostics

Customer-facing support

On-call readiness

Documentation and communication

Lift 50 lbs

Education

Associate's or Bachelor's degree in IT or equivalent experience

Job description

Ampcus Inc. in Ellendale, ND is seeking a Service Engineer to provide on-site support for enterprise servers and data center environments. The role involves Dell PowerEdge hardware installation, troubleshooting, and repairs, with opportunities to engage in weekly customer touchpoints and after-hours on-call coverage.

Ideal candidates have 3–5+ years of server hardware experience, strong diagnostic skills, and the ability to lift up to 50 lbs, with IT degree or equivalent experience preferred.