Field Service Engineer 2 - Ellendale, ND

Socket.dev; North Dakota; On-site; USD 70,000 - 90,000; Full time

Job summary

Dell Technologies in Ellendale, North Dakota is seeking a Field Service Engineer 2 to provide on-site installation, configuration and maintenance, delivering a high level of customer service and technical support.

You will collaborate with peers to diagnose issues, perform repairs, and ensure a seamless customer experience through detailed reporting and proactive problem solving.

Qualifications

• 5+ years of professional experience in field service or related role.
• Associate's Degree in a technical discipline or equivalent experience.

Responsibilities

• Triage issues with direction from Dell support.
• Execute plan of action from Dell Domain Engineer/L3 using Teams, Email, and Phone.
• Document POA results, logs and service reports to Dell via case email.
• Reseat/replace parts and upgrade firmware as needed.
• Perform system tests and validate diagnostics by capturing and uploading logs.

Education

Associate's Degree in a technical discipline

Job description

Field Services Engineer 2

At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we're responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and make a profound social impact as a Field Service Engineer 2 on our Field ServiceTeam in Ellendale, North Dakota.

What you’ll achieve

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

Responsibilities

You will:

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Sever testing and validation (running diagnostics, capturing & uploading logs)

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education