Onsite Field Service Engineer II – Customer Support

Axcelis Technologies, Inc.; Lehi (UT); On-site; USD 49,000 - 73,000; Full time

Job summary

Axcelis Technologies, Inc. in Utah seeks a Field Service/Support Engineer to install, diagnose, troubleshoot, service and repair complex equipment on site. You will ensure operational quality and train customers in system operation and maintenance.

The role requires a Bachelor’s degree and 2–4 years of professional experience, along with strong customer-facing communication and the ability to coordinate with sales, support and engineering teams.

Qualifications

• Bachelor’s degree with 2–4 years of professional experience.

Responsibilities

• Provides on-site installation, diagnostic, troubleshooting, service and repair of complex equipment and systems.
• Instructs customers in operation and maintenance of the system.
• Serves as liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and clarifies if problem resolution falls to sales, customer support or engineers.
• Role may include any aspect of field support beyond system hardware and software.

Skills

Customer support

Troubleshooting

On-site installation

Networking

Communication

Education

Bachelor's degree

Job description

Axcelis Technologies, Inc. in Utah seeks a Field Service/Support Engineer to install, diagnose, troubleshoot, service and repair complex equipment on site. You will ensure operational quality and train customers in system operation and maintenance.

The role requires a Bachelor’s degree and 2–4 years of professional experience, along with strong customer-facing communication and the ability to coordinate with sales, support and engineering teams.