Field Service Engineer II — On-Site Support (1st Shift, TX)

Axcelis Technologies; Dallas (TX); On-site; USD 50,000 - 73,000; Full time

Job summary

Axcelis Technologies is seeking a Field Service/Support Engineer primarily for Sherman, TX, with potential assignments in Dallas and Richardson. The role is 1st shift and covers on-site installation, diagnosing, troubleshooting, servicing and repairing complex equipment and systems, and instructing customers in operation and maintenance.

Education typically requires a Bachelor's degree with 2–4 years of professional experience. The position offers a competitive base salary in the U.S.

Qualifications

• Typically requires a Bachelor's degree with 2-4 years of professional experience.

Responsibilities

• Provides highly visible customer support through on-site installation, as well as overseeing diagnoses, troubleshooting, service and repair of complex equipment and systems.
• Instructs customers in the operation and maintenance of the system.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.
• Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
• This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Education

Bachelor's degree

Job description

Axcelis Technologies is seeking a Field Service/Support Engineer primarily for Sherman, TX, with potential assignments in Dallas and Richardson. The role is 1st shift and covers on-site installation, diagnosing, troubleshooting, servicing and repairing complex equipment and systems, and instructing customers in operation and maintenance.

Education typically requires a Bachelor's degree with 2–4 years of professional experience. The position offers a competitive base salary in the U.S.