Eng Field Service_ II (U.S.)-2

Axcelis Technologies; Lehi (UT); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

Team Incentive bonus plan

Comprehensive benefits

Job summary

Axcelis Technologies in Lehi, Utah seeks a Field Service/Support Engineer to install, diagnose, troubleshoot, service and repair complex equipment on-site at customer locations. You will ensure operational quality and train customers on operation and maintenance, acting as the liaison for technical and administrative matters on assigned projects.

Requires a Bachelor’s degree with 2–4 years of professional experience. U.S.

Qualifications

• Bachelor’s degree required.
• 2–4 years of professional experience.
• On-site field service or similar experience preferred.

Responsibilities

• Perform on-site installation, diagnostics, troubleshooting, service and repair of equipment.
• Instruct customers in operation and maintenance of the system.

Skills

Customer service

Field service

Diagnostics

Troubleshooting

Education

Bachelor's degree

Tools

Networking

PCs

Job description

JOB DESCRIPTIONField Service/Support Engineer - Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking. Education/Experience: Typically requires a Bachelor’s degree with 2-4 years of professional experience.EQUAL OPPORTUNITY STATEMENTIt is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.U.S. BASE SALARY RANGE$35.54 - $53.31This base salary range reflects the typical compensation for this role across U.S. locations.Our salary ranges are determined by role and level; individual pay is determined based onmultiple factors, including job-related skills, experience, relevant education or training, worklocation, and internal equity. The range provides the opportunity for growth and progression asyou develop within the role.Base pay is one part of our U.S. total compensation package which includes eligibility in theAxcelis Team Incentive bonus plan, and comprehensive benefits package (for regularemployees working 20+ hours a week).