Onsite Field Network Support Engineer

STI; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Raleigh, NC, is seeking a Field Support Specialist to diagnose and resolve issues related to networking equipment, including routers and firewalls. The role includes site surveys, client consultations, and installation of new hardware. Ideal candidates will have experience in problem-solving and familiarity with inventory management databases. This is an onsite position with responsibilities spanning multiple service components.

Qualifications

• Experience in field support and troubleshooting.
• Familiarity with cabling and network equipment installations.
• Proficient in data management and inventory control.

Responsibilities

• Perform site surveys, assessments, and physical inventories.
• Resolve incidents and collaborate with specialists.
• Install new equipment and maintain standard configurations.

Skills

Site surveys

Problem resolution

Client consultation

Hardware configuration

Tools

NSWAN database

Remedy Asset database

Job description

A leading technology solutions provider in Raleigh, NC, is seeking a Field Support Specialist to diagnose and resolve issues related to networking equipment, including routers and firewalls. The role includes site surveys, client consultations, and installation of new hardware. Ideal candidates will have experience in problem-solving and familiarity with inventory management databases. This is an onsite position with responsibilities spanning multiple service components.