Field Tech Specialist

STI; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology company seeks a Field Tech Specialist in Raleigh, NC. This role involves providing customer support, troubleshooting IT systems, and ensuring the integration of technology in judicial facilities. Applicants should have a Bachelor's degree in Computer Science or related fields and at least one year of IT experience. Responsibilities include supporting computer systems, managing networks, and assisting judicial staff. This position offers opportunities for travel and requires strong problem-solving skills.

Qualifications

• Bachelor's degree in a related technical degree required.
• One year of progressive experience in information technology or equivalent.
• Excellent communication skills for technical information.

Responsibilities

• Provide customer support across counties in accordance with Service Level Agreements.
• Support IP systems by configuring and maintaining hardware and software.
• Troubleshoot LAN hardware and software issues.

Skills

Problem-solving

Customer service

Network installation

Windows 10/11

PowerShell

Education

Bachelor's degree in Computer Science or related fields

Tools

Cisco AMP

SCCM/MECM

Adobe Professional

Job description

Field Tech Specialist

Location: Raleigh, NC

Contract: 5+ months

Type: On-site

Driving radius: Maximum 20 miles from home to duty station, ideally 15 miles.

Responsibilities

• Provide customer support across counties listed in accordance with Service Level Agreements set forth by the NCAOC's IT department.
• Support personal computer systems by installing, configuring, and maintaining hardware and software for judicial staff.
• Ensure computer systems integrate properly.
• Remain abreast of rapidly changing hardware and software technology.
• Provide support to local area networks, installing, maintaining, and troubleshooting LAN hardware and software, including file servers, routers, switches, and other telecommunications equipment.
• Interface with Judicial Branch staff and local government officials.
• Listen to customers to identify problems, then make necessary corrections or assist vendors in corrective actions.
• Facilitate moves and relocations of judicial facilities, including courthouses and other office locations.
• Provide training for judicial staff on an as‑needed basis.
• Test and recommend hardware and software configurations on an as‑needed basis.
• Participate in large technology deployment projects such as statewide software updates, server upgrades, and eCourts initiatives.
• Work is generally performed in an office environment; occasional lifting of heavy objects (up to 75 pounds) is required.
• Exposure to hazardous electrical components may occur during PC configuration; extreme caution required.
• Up to 20% overnight travel to locations across the state may be required, using contractor‑owned vehicles. Travel reimbursement is eligible.
• Report to the IT Support Supervisor of the county in which the duty station is located.
• Work hours are 8:00 AM – 5:00 PM, Monday–Friday. Hours beyond that require approval by TSD management.

Knowledge, Skills, and Abilities

Design and implementation of Ethernet topology networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker; Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; software packages such as TN3270, SharePoint Designer, and Adobe Professional; Cisco servers, routers, voice gateways, and switches; and integration of all components.

• Installing personal computers and peripherals (printers, scanners, cameras, fax machines, audio‑video equipment).
• Using individual components and communicating with customers to identify concerns, analyze needs, and determine hardware/software solutions.
• Rigorous problem‑solving and providing excellent customer service.
• Analyze needs, select strategies, and resolve technical problems.
• Manage time to meet schedules and prioritize tasks according to customer needs.
• Communicate highly technical information to non‑technical users.
• Work independently; troubleshoot hardware and software problems involving LANs and personal computer systems.
• Manage critical incidents, identify problems, make necessary corrections, and assist vendors with resolutions.

Minimum Education and Experience Requirements

Bachelor's degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology; or an equivalent combination of education and experience.