Field Support Specialist

STI; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Raleigh, NC, is seeking a Field Support Specialist to diagnose and resolve issues related to networking equipment, including routers and firewalls. The role includes site surveys, client consultations, and installation of new hardware. Ideal candidates will have experience in problem-solving and familiarity with inventory management databases. This is an onsite position with responsibilities spanning multiple service components.

Qualifications

• Experience in field support and troubleshooting.
• Familiarity with cabling and network equipment installations.
• Proficient in data management and inventory control.

Responsibilities

• Perform site surveys, assessments, and physical inventories.
• Resolve incidents and collaborate with specialists.
• Install new equipment and maintain standard configurations.

Skills

Site surveys

Problem resolution

Client consultation

Hardware configuration

Tools

NSWAN database

Remedy Asset database

Job description

Job Title

Field Support Specialist

Location

Raleigh, NC

Duration

5+ Months

Position Type

Onsite

Description

This position will be involved in the investigation, diagnosis, and resolution of problems and incidents. Service components include routers, firewalls, switches, gateways, cable infrastructure, and communications software and protocols.

Day-to-Day Field Support

• Performs site surveys, assessments, and physical inventories.
• Works with other analysts and specialists to resolve incidents and problems.
• Works with other analysts and specialists to perform changes.
• Performs installations of new equipment and infrastructure (cabling, switches, patch panels, VOIP, firewalls, routers, APs at customer locations).
• Ensures availability of proper equipment for site visits (tools, cables, hardware).
• Works with vendors for assistance with equipment implementations.
• Consults with clients and arranges site visits.
• Maintains standard approved IOS configurations.
• Hardware configuration – makes changes as needed.
• Continuously expands knowledge on services supported by the team.

Administrative Duties (15%)

• Data management, inventory control and vehicle assignment responsibilities documentation.
• Maintain range of equipment inventory to support day-to-day operational field duties.
• Perform physical inventories as needed.
• Familiarity with NSWAN database and Remedy Asset database.
• Maintain equipment storage locations and assigned state vehicles as indicated in the DOA Motor fleet handbook.