On-Site Level 1 Help Desk Technician - Part-Time

Experis; Mount Olive (NJ); On-site; USD 25,000 - 29,000; Part time

Job summary

Experis in Budd Lake, NJ is seeking a Level 1 Help Desk Support Technician for part‑time on‑site work. The role provides first‑line IT support for end users, troubleshooting hardware, software, and basic networking while delivering strong customer service.

The position starts at 20 hours per week under a 6+ month contract. The ideal candidate has 0–2 years of IT support experience, solid solving skills, and familiarity with Windows, Microsoft 365, and Active Directory.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• 0-2 years IT support, help desk, customer service, or technical support experience.
• Basic understanding of: Windows 10/11, Microsoft 365, Active Directory, Networking (TCP/IP, DNS, VPN, Wi-Fi).
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.
• Troubleshoot and resolve basic hardware, software, networking, and account access issues.
• Create, update, and close support tickets while maintaining accurate documentation.
• Install, configure, and support desktops, printers, mobile devices, and peripherals.
• Assist users with Microsoft 365 apps, Windows OS, and common business software.
• Escalate unresolved issues to Level 2 or specialized IT teams when appropriate.
• Follow established IT processes, SLAs, and security protocols.
• Maintain IT asset inventory and assist with equipment deployment and recovery.
• Contribute to knowledge base documentation and user training materials.
• Support onboarding and offboarding activities, including account setup and equipment provisioning.

Skills

Customer service

Communication

Problem solving

Attention to detail

Team collaboration

Time management

Education

High school diploma

Associate degree preferred

Tools

Ticketing systems

Remote support tools

Job description

Experis in Budd Lake, NJ is seeking a Level 1 Help Desk Support Technician for part‑time on‑site work. The role provides first‑line IT support for end users, troubleshooting hardware, software, and basic networking while delivering strong customer service.

The position starts at 20 hours per week under a 6+ month contract. The ideal candidate has 0–2 years of IT support experience, solid solving skills, and familiarity with Windows, Microsoft 365, and Active Directory.