Onsite Field IT Support Technician | Travel Required

McLane Company, Inc; Carrollton (TX); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) profit sharing

Additional benefits: pet insurance, p’

Job summary

McLane Company, Inc. is seeking a Field IT Support Technician to provide onsite, hands-on IT support at distribution centers in North Texas, including Dallas and Arlington.

The role combines technical know-how with a strong customer-service mindset and requires travel around the North Texas area. The ideal candidate has 1–3+ years in field IT or desktop support, and practical experience with desktops, RF devices, wearables, and basic server/network knowledge.

Qualifications

• Associate or bachelor's degree in IT or related field, or equivalent hands-on experience.
• 1-3+ years of field IT support, desktop support, or technical support roles
• Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred

Responsibilities

• Provide onsite, hands-on IT support within McLane Distribution Centers
• Support restaurant and retail service operations with timely, high-quality IT assistance
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
• Support servers, network infrastructure, telecommunications, and related hardware
• Partner closely with operations teams to minimize downtime and resolve issues quickly
• Deliver excellent customer service while supporting fast-paced, mission-critical environments
• Document issues, solutions, and equipment changes accurately

Skills

Customer service

Communication skills

English proficiency

Onsite work

Troubleshooting

Prioritization

Education

Associate or Bachelor’s degree in IT or related field

Tools

RF devices

Wearable technology

Desktops & laptops

Networking basics

Telecommunications equipment

Job description

McLane Company, Inc. is seeking a Field IT Support Technician to provide onsite, hands-on IT support at distribution centers in North Texas, including Dallas and Arlington.

The role combines technical know-how with a strong customer-service mindset and requires travel around the North Texas area. The ideal candidate has 1–3+ years in field IT or desktop support, and practical experience with desktops, RF devices, wearables, and basic server/network knowledge.