Field IT Support Technician

McLane Company, Inc.; Carrollton (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Job summary

McLane Company, Inc. is seeking a Field IT Support Technician to provide on-site, hands-on technical support in our distribution centers around North Texas, including Dallas and Arlington.

You will help keep operations running smoothly with strong problem solving and customer service. The role requires 1–3+ years in field or desktop support, experience with desktops, laptops, RF and wearable devices, and basic servers and networking.

Qualifications

• 1–3+ years in field IT support, desktop support, or technical support roles.
• Associate or bachelor’s degree in IT/CS or equivalent hands-on experience.
• Experience with hardware and software in warehouse/operational environments preferred.
• Strong customer service and communication skills are essential.
• Proficient with desktops, laptops, RF and wearable devices, and related peripherals.

Responsibilities

• Provide on-site, hands-on technical support within distribution centers.
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices.
• Support servers, network infrastructure, telecommunications, and related hardware.
• Partner with operations teams to minimize downtime and resolve issues quickly.
• Deliver excellent customer service in fast-paced, mission-critical environments.
• Document issues, solutions, and equipment changes accurately.

Skills

Customer service

Communication

On-site troubleshooting

Multitasking

English reading/writing

Education

Associate or Bachelor’s degree in IT/CS

Tools

Desktops

Laptops

RF devices

Wearable devices

Servers

Networking equipment

Job description

Job Description - Field IT Support Technician (JR111365)

Field IT Support Technician - ( JR111365 )

Are you a hands‑on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know‑how with a strong customer‑service mindset.

This position is on site. Travel will be required around North Texas and will include Dallas and Arlington.

What You’ll Do

• Provide on‑site, hands‑on technical support within McLane Distribution Centers
• Support both restaurant and retail service operations with timely, high‑quality IT assistance
• Install, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices
• Support servers, network infrastructure, telecommunications, and related hardware
• Partner closely with operations teams to minimize downtime and resolve issues quickly
• Deliver excellent customer service while supporting fast‑paced, mission‑critical environments
• Document issues, solutions, and equipment changes accurately

What We’re Looking For

• Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands‑on experience
• 1–3+ years of experience in field IT support, desktop support, or technical support roles
• Experience supporting hardware and software in warehouse, manufacturing, or operational environments preferred
• Strong customer service and communication skills are essential
• Experience supporting desktops, laptops, RF devices, wearable technology, and peripherals
• Basic knowledge of servers, networking, and telecommunications equipment
• Ability to troubleshoot hardware and software issues effectively in the field
• Organized, dependable, and able to manage multiple priorities
• This position requires the ability to read, write, and understand English at a level sufficient to perform job‑related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why Join Us

• Make a direct impact supporting mission‑critical distribution operations
• Hands‑on technical role with exposure to diverse technologies
• Stable organization with long‑term career growth opportunities
• Team‑driven culture that values reliability, service, and accountability
• Opportunity to build both technical and customer‑facing skills

Benefits you can count on:

• Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company‑paid life insurance
• Paid time off begins after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.