Onsite Field IT Engineer — Client Support & Maintenance

Unisys; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Unisys is seeking an on-site Field Engineer to install, repair, and maintain PC products and component hardware and software at customer locations, ensuring systems operate as designed and customers understand functionality. You will collaborate with technical teams, schedule services, complete administrative activities, and provide excellent customer service to ensure satisfaction.

This role may require export-controlled work and eligibility for required authorizations, with Unisys upholding

Qualifications

• High School Diploma or GED required.
• May require a technical certification or Associate Degree.
• Generally,2-4 years of experiencein the area of responsibility.

Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Customer service

Field service

On-site support

Job description

Unisys is seeking an on-site Field Engineer to install, repair, and maintain PC products and component hardware and software at customer locations, ensuring systems operate as designed and customers understand functionality. You will collaborate with technical teams, schedule services, complete administrative activities, and provide excellent customer service to ensure satisfaction.

This role may require export-controlled work and eligibility for required authorizations, with Unisys upholding