Onsite PC Hardware Engineer & Field Tech

Unisys; Norwich (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Unisys is looking for a Power BI Workplace Support (Hardware) professional to install, repair, and maintain PC hardware at client sites in Norwich, CT. You will own onsite service activities, perform advanced maintenance, and provide technical feedback to improve service delivery.

The role requires strong customer service skills, a High School Diploma or GED (plus a technical certification or Associate Degree), and 2–4 years of related experience.

Qualifications

• Great Customer Service Skills are required.
• May require a technical certification or Associate Degree.
• High School Diploma or GED required.

Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

Skills

Customer service

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys is looking for a Power BI Workplace Support (Hardware) professional to install, repair, and maintain PC hardware at client sites in Norwich, CT. You will own onsite service activities, perform advanced maintenance, and provide technical feedback to improve service delivery.

The role requires strong customer service skills, a High School Diploma or GED (plus a technical certification or Associate Degree), and 2–4 years of related experience.