Field Technician Engineer

Unisys; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Unisys is seeking a field service engineer to install, repair, and maintain PC products and component hardware and software at customer sites. You will ensure systems operate as designed, perform upgrades, collaborate with technical teams, schedule services, and maintain thorough documentation.

Strong customer service skills are essential. The role requires a High School Diploma or GED, 2–4 years of experience, and may require technical or associate-degree credentials.

Qualifications

• High School Diploma or GED required.
• 2–4 years’ experience in field service or related role.
• May require technical certification or an Associate Degree.
• Eligible for export-controlled commodities compliance.

Responsibilities

• Provides full range of field engineering support for large/complex clients.
• Owns onsite service activities.
• Performs advanced maintenance on products including basic installations.
• Provides technical feedback to improve service delivery.
• Uses advanced tools to resolve issues and conduct installations.

Skills

Field service engineering

Customer service

On-site support

Technical troubleshooting

Documentation skills

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

What success looks like in this role:

Role Summary

Installs, repairs, and provides technical maintenance for PC products and component hardware and software, primarily at customer locations. Ensures systems operate as designed, perform upgrades and maintenance as required, collaborate with technical teams, schedules services, completes administrative activities, and works directly with customers to ensure satisfaction and understanding of product functionality. Great Customer Service Skills are required.

Key Responsibilities

• Provides the full range of field engineering support for an assigned base of large and/or complex clients.
• Takes complete ownership of onsite service activities.
• Performs advanced-level maintenance on all products, including lower-complexity installation activities.
• Provides technical feedback on equipment, systems, and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve customer issues and conduct scheduled installations.
• Identifies and resolves systemic issues within the team.
• Provides technical assistance and expertise to other team members.
• Contributes to improved client-services metrics, reporting, and documentation.
• Monitors technical and process issues and proactively recommends service improvements to management and the team.

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 2-4 years’ experience in area of responsibility

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment.