Field Engineer: Onsite Tech & Client Solutions

Unisys; Costa Mesa (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large, complex clients, taking complete ownership of onsite service activity. You will perform advanced maintenance on products, conduct scheduled installs, provide technical feedback to improve service delivery, and use advanced tools to resolve client problems.

You will help identify systemic issues, support teammates, and contribute to improved service metrics and documentation.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2-4 years’ experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Unisys is seeking a Field Engineer to provide the full range of on-site engineering support for a base of large, complex clients, taking complete ownership of onsite service activity. You will perform advanced maintenance on products, conduct scheduled installs, provide technical feedback to improve service delivery, and use advanced tools to resolve client problems.

You will help identify systemic issues, support teammates, and contribute to improved service metrics and documentation.