Onsite Field Engineer III: Hardware & Software Support

Talentify; Mobile (AL); On-site; USD 28,000 - 44,000; Full time

Job summary

Talentify is seeking a Field Engineer 3 in Mobile, AL to install, repair and maintain hardware and software at customer sites. You will own onsite service activity and work with technical colleagues to ensure timely, effective support and customer satisfaction.

The role requires a High School Diploma or GED, possible technical certification or an Associate Degree, and typically 2–4 years of relevant experience. Work hours are Mon–Fri, 8a–5p, with potential contract-to-hire on a government site.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Generally, 2-4 years of relevant experience.

Responsibilities

• Provides full range of Field Engineering support for assigned large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members with technical assistance.
• Contributes to improved client services metrics reporting and documentation.
• Monitors issues, informing the manager on improvement recommendations.

Skills

Hardware setup

Hardware troubleshooting

Software troubleshooting

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Talentify is seeking a Field Engineer 3 in Mobile, AL to install, repair and maintain hardware and software at customer sites. You will own onsite service activity and work with technical colleagues to ensure timely, effective support and customer satisfaction.

The role requires a High School Diploma or GED, possible technical certification or an Associate Degree, and typically 2–4 years of relevant experience. Work hours are Mon–Fri, 8a–5p, with potential contract-to-hire on a government site.