Field Engineer 3

Talentify; Mobile (AL); On-site; USD 28,000 - 44,000; Full time

Job summary

Talentify is seeking a Field Engineer 3 in Mobile, AL to install, repair and maintain hardware and software at customer sites. You will own onsite service activity and work with technical colleagues to ensure timely, effective support and customer satisfaction.

The role requires a High School Diploma or GED, possible technical certification or an Associate Degree, and typically 2–4 years of relevant experience. Work hours are Mon–Fri, 8a–5p, with potential contract-to-hire on a government site.

Qualifications

• High School Diploma or GED required.
• Technical certification or Associate Degree may be required.
• Generally, 2-4 years of relevant experience.

Responsibilities

• Provides full range of Field Engineering support for assigned large/complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members with technical assistance.
• Contributes to improved client services metrics reporting and documentation.
• Monitors issues, informing the manager on improvement recommendations.

Skills

Hardware setup

Hardware troubleshooting

Software troubleshooting

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

JOB DESCRIPTION

This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service

Job Class: FE 3

Minimum Pay Rate:***- $-25.00

Rate Range Chart Based off experience

Open to recent grads at the lower BR

End Client: AAE

Must Be a US Citizen!

Work Address: Mobile, AL zipcode 36602 ; exact location was not provided as this is a government site.

Is this contract to hire/possible extension? Temp to perm possible

Shift start time and end time? Mon - Fri, 8a to 5p

Driving or Non-Driving? Non-Driving but may have to drive between sites

Duration: 12 months - possible extension if needed

Targeted Start date: ASAP

Prescreen Questions:

• How many years' experience do you have with computer hardware set up?
• How many years' experience do you have with basic hardware troubleshooting experience?
• How many years' experience do you have with basic software troubleshooting experience?
• Do you have an A+ Certification?
• Have you ever worked for *** as a FTE or Contractor? If so who and when? Did you leave on good terms?
• Are you at least 18 years of age?

Job Profile Summary:

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years' experience in area of responsibility.