Campus Emergency Communications Dispatcher

APCO International; Boston, Northern (MA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

UMass Boston is seeking a Dispatcher II for the University Police Department. This entry-level, non-sworn role supports the Police Communication Center by handling CAD dispatch, 911 and non-emergency calls, and radio communications.

You will document actions in CAD, coordinate with campus and external agencies, and respond calmly under pressure. Certification by APCO and fingerprinting are required; varied shifts including nights and weekends.

Qualifications

• High School graduate or equivalent.
• Ability to type and handle multiple computer monitoring systems.
• Clear and concise English communication, both written and spoken.
• Experience with radio systems and dispatch procedures is advantageous.
• APCO certification and fingerprinting are required.

Responsibilities

• Receive, prioritize, and transmit first notification of police, fire, and medical calls.
• Operate a fixed and campus radio system; coordinate with internal and external agencies.
• Document actions and outcomes in CAD; maintain accurate records.
• Disseminate information to department personnel during routine and emergencies.
• Maintain calm, make quick decisions, and exercise good judgment in stressful situations.

Skills

APCO certification

Radio communications

CAD proficiency

Fingerprinting

English proficiency

Database access (CJIS/NCIC)

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Job description

UMass Boston is seeking a Dispatcher II for the University Police Department. This entry-level, non-sworn role supports the Police Communication Center by handling CAD dispatch, 911 and non-emergency calls, and radio communications.

You will document actions in CAD, coordinate with campus and external agencies, and respond calmly under pressure. Certification by APCO and fingerprinting are required; varied shifts including nights and weekends.