Onsite Facilities & Client Success Coordinator

Socket.dev; Addison (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Socket.dev in Addison, TX is hiring a Facilities Coordinator to serve as the key contact for clients, vendors, and internal teams. The role focuses on maintaining relationships, coordinating facility projects, and ensuring timely, high-quality results.

This onsite position requires proactive communication, meticulous documentation, and the ability to manage multiple projects with competing priorities to meet client expectations.

Qualifications

• Scheduling and time management to coordinate multiple tasks.
• Strong ability to track projects and document progress.
• Problem solving and issue resolution in client-facing contexts.
• Organizational skills and multitasking across projects.
• Professional written and verbal communication with clients.
• Attention to detail in record-keeping and workflows.

Responsibilities

• Serve as the primary point of contact for clients regarding facility services, maintenance requests, projects, and ongoing work.
• Communicate with clients regularly to provide project updates, address questions, and ensure expectations are clearly understood.
• Follow up with clients after service requests, project completion, and issue resolution to confirm satisfaction and identify any additional needs.
• Coordinate projects from initial client request through completion, ensuring timelines, deliverables, and responsibilities are clearly communicated.
• Schedule and coordinate contractors, vendors, technicians, and internal resources to support successful project execution.
• Monitor project progress and proactively communicate delays, changes, or potential issues to clients and management.
• Maintain accurate records of client communications, project status, work orders, schedules, and follow-up activities.
• Manage multiple client requests and projects simultaneously while prioritizing urgent issues and meeting deadlines.
• Obtain project details, confirm scope of work, and coordinate necessary approvals before work begins.
• Work closely with clients and vendors to resolve service issues and ensure timely completion of outstanding items.
• Conduct consistent follow-ups on open requests, pending proposals, scheduled work, and completed projects.
• Build and maintain positive client relationships through professional, responsive, and solutions-oriented communication.
• Coordinate meetings, site visits, inspections, and project walkthroughs as needed.
• Assist with project documentation, estimates, invoices, purchase orders, and other administrative requirements.
• Identify opportunities to improve client service, project communication, and overall workflow.
• Escalate client concerns or project issues appropriately and work toward timely resolution.

Skills

Scheduling

Time Management

Project Tracking

Documentation

Communication

Attention to Detail

Job description

Socket.dev in Addison, TX is hiring a Facilities Coordinator to serve as the key contact for clients, vendors, and internal teams. The role focuses on maintaining relationships, coordinating facility projects, and ensuring timely, high-quality results.

This onsite position requires proactive communication, meticulous documentation, and the ability to manage multiple projects with competing priorities to meet client expectations.