Onsite Experience Ambassador

ISS Facility Services - North America; Tampa (FL); On-site; USD 65,990,000 - 79,658,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Leave Program

Job summary

ISS Facility Services - North America in Tampa, FL is seeking a Workplace Experience Coordinator to be the face of our client and enhance daily experiences across assigned floors. You will deliver outstanding service to colleagues and guests, ensuring a welcoming and engaging workday.

The role emphasizes teamwork, strong communication, and event-driven engagement, with safety and collaboration with facilities and vendors, creating a productive, friendly environment.

Qualifications

• High school diploma or college degree.
• 3-5 years of customer service experience with high-touch clients.
• Proven ability to work well within a team.
• Strong computer proficiency: Word, Excel, PowerPoint.
• Excellent interpersonal and communication skills.

Responsibilities

• Serve as the eyes and ears of assigned floors/buildings to enhance the workday through strong engagement.
• Identify experiential needs by observing culture and environment.
• Drive positive experience outcomes through tailored events that improve well-being, engagement and productivity.
• Recognize people’s efforts and inspire others.
• Develop relationships with colleagues and proactively gather information on their needs to identify services.
• Capture individual preferences for future visits and accommodate special requests.
• Support community initiatives with the workplace experience manager to develop connections between colleagues.
• Conduct quality control walkthroughs to identify areas for improvement.
• Assist in strategic decisions regarding operational and process optimization for the best colleague and guest experience.

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Attention to detail

Problem solving

Education

High School Diploma or College Degree

Tools

Word

Excel

PowerPoint

Job description

ISS Facility Services - North America in Tampa, FL is seeking a Workplace Experience Coordinator to be the face of our client and enhance daily experiences across assigned floors. You will deliver outstanding service to colleagues and guests, ensuring a welcoming and engaging workday.

The role emphasizes teamwork, strong communication, and event-driven engagement, with safety and collaboration with facilities and vendors, creating a productive, friendly environment.