Onsite Events Tech Specialist — Travel‑Ready

Cvent, Inc.; Tysons (VA); On-site; USD 45,000 - 70,000; Full time

Job summary

Cvent, Inc. is seeking Onsite Technicians for the Event 360 Professional Services Team to own onsite event delivery as the primary contact for registration, check-in, badging, session tracking, and lead capture solutions.

You will travel frequently (approximately 80%), set up and troubleshoot onsite technology, coordinate with client teams and Cvent staff, and help implement product improvements while delivering exceptional service.

Qualifications

• Bachelor’s degree or commensurate experience.
• 1+ years experience troubleshooting technology products.
• 2+ years experience in customer service or related role.
• Excellent communication skills (verbal and written).
• Experience with Event Tech and Cvent solutions highly preferred but not required.
• Willingness to travel domestically and internationally.
• Ability to learn new technology and provide feedback.
• Experience configuring and troubleshooting software/hardware.
• Proficiency in MS Office; Jira/Confluence; Salesforce.com or similar.

Responsibilities

• Own onsite event delivery for assigned events, serving as the primary onsite point of contact for registration, check-in, badging, session tracking, and lead capture solutions.
• Frequent Travel (including evening, weekends, and international travel as needed) to support events of varying size and complexity, Approximately 80%.
• Setup, test, and troubleshoot onsite technology software and hardware including laptops, tablets, phones, badge printers, and networking equipment.
• Communicate between onsite client teams, the Cvent Project Manager, and the client’s Account Team for changes or opportunities.
• Identify and define product improvements as they pertain to client needs and deployment.
• Coach and guide 3rd party or client’s onsite staff on best practices and how to use Cvent’s solutions.
• Maintain accurate event and asset records including device assignments, configuration notes, incident logs, and post-event recaps.

Skills

Communication

Consumer electronics

Networking

Troubleshooting

Software/hardware

MS Office

Jira/Confluence

Salesforce.com

Travel readiness

Education

Bachelor’s degree or commensurate experience

Tools

Event Tech

Cvent solutions

Job description

Cvent, Inc. is seeking Onsite Technicians for the Event 360 Professional Services Team to own onsite event delivery as the primary contact for registration, check-in, badging, session tracking, and lead capture solutions.

You will travel frequently (approximately 80%), set up and troubleshoot onsite technology, coordinate with client teams and Cvent staff, and help implement product improvements while delivering exceptional service.