Onsite Event Tech Specialist — Travel-Heavy Support

Cvent, Inc.; United States; Hybrid; USD 45,000 - 70,000; Full time

Job summary

Cvent, Inc. is hiring Onsite Technicians to lead event delivery at various locations including Tysons Corner, Draper, and remote markets. You will manage registration, check-in, badging, and session tracking while traveling to events as needed.

The role requires strong communication, tech aptitude, and the ability to learn Cvent solutions. You’ll collaborate with clients, project managers, and account teams to implement onsite technology, troubleshoot devices, and document post-event outcomes.

Qualifications

• Bachelor’s degree or commensurate experience.
• 1+ years troubleshooting technology products preferred.
• 2+ years experience in customer service or related role.
• Excellent communication skills (verbal and written).
• Experience with consumer electronics.
• Basic knowledge of networking.
• Event Tech and Cvent experience preferred but not required.
• Able to learn new technology and provide feedback.
• Must be able to travel domestically and internationally.
• MS Office, Jira/Confluence and Salesforce.com proficiency.

Responsibilities

• Own onsite event delivery as the primary onsite contact for registration, check-in, badging, session tracking, and lead capture.
• Frequent travel to support events; approx. 80% travel.
• Setup, test, and troubleshoot onsite hardware and software.
• Communicate between onsite client teams, PM, and account team.
• Identify and define product improvements per client needs.
• Coach onsite staff on best practices for using Cvent solutions.
• Maintain accurate event and asset records and post-event recaps.

Skills

Customer service

Communication

Learning agility

Problem solving

MS Office

Education

Bachelor's degree or commensurate experience

Tools

Jira/Confluence

Salesforce

Networking basics

Cvent solutions

Job description

Cvent, Inc. is hiring Onsite Technicians to lead event delivery at various locations including Tysons Corner, Draper, and remote markets. You will manage registration, check-in, badging, and session tracking while traveling to events as needed.

The role requires strong communication, tech aptitude, and the ability to learn Cvent solutions. You’ll collaborate with clients, project managers, and account teams to implement onsite technology, troubleshoot devices, and document post-event outcomes.