Onsite Event Services Lead — Elevate Guest Experiences

Hilton; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP program

Paid parental leave

Health & welfare benefits

Generous PTO

Job summary

Hilton Austin is seeking an Event Services Manager to serve as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish.

You will lead event operations, coordinate hotel departments, and build strong client relationships to exceed expectations while identifying upsell opportunities to support revenue goals. This role emphasizes teamwork and hospitality in a fast-paced environment.

Qualifications

• Experience coordinating events and managing on-site operations.
• Strong communication and relationship-building skills.
• Ability to upsell hotel services and contribute to revenue goals.

Responsibilities

• Serve as the on-site contact for group and catering clients, ensuring seamless event execution and guest satisfaction.
• Coordinate hotel departments and lead team members to deliver event requirements.
• Maintain communication with clients throughout planning and execution.
• Identify upsell opportunities and promote hotel services to meet revenue goals.
• Provide guidance and coaching to the team to ensure high-quality service.
• Address guest concerns and resolve operational challenges in a fast-paced environment.

Skills

Event planning

Client relationship management

Team leadership

On-site coordination

Job description

Hilton Austin is seeking an Event Services Manager to serve as the on-site liaison for groups and events, ensuring every client enjoys an exceptional experience from start to finish.

You will lead event operations, coordinate hotel departments, and build strong client relationships to exceed expectations while identifying upsell opportunities to support revenue goals. This role emphasizes teamwork and hospitality in a fast-paced environment.