Event Services Manager: Elevate Guest Experiences

Hilton; San Francisco (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Mental health resources

Generous PTO

Caregiving support

Job summary

Hilton in San Francisco seeks an Event Services Manager to oversee all aspects of event planning and execution, delivering memorable experiences that elevate guest stays. You will serve as the primary client contact on property, coordinating with Sales and service teams to ensure flawless events.

The role emphasizes revenue opportunities through upsell, client relationship management, and guiding teams to deliver high-level service.

Qualifications

• The Ideal Candidate will have: 6 months to a year of hotel experience in food and beverage.

Responsibilities

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure

Job description

Hilton in San Francisco seeks an Event Services Manager to oversee all aspects of event planning and execution, delivering memorable experiences that elevate guest stays. You will serve as the primary client contact on property, coordinating with Sales and service teams to ensure flawless events.

The role emphasizes revenue opportunities through upsell, client relationship management, and guiding teams to deliver high-level service.