Onsite Event Lead & Guest Experience Champion

INDUSTRY (ASO); Indianapolis (IN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Retirement Benefits

Workers’ Compensation Insurance

Job summary

828 Venue Management Company is seeking a Venue Event Captain to lead onsite operations and guest experiences during events in Indianapolis. The role focuses on beverage service leadership, vendor coordination, and ensuring venue readiness.

You will work evenings, weekends, and holidays as needed, partnering with the Event Operations Lead and support teams to uphold brand standards and deliver seamless events across three venues in the greater Indianapolis market.

Qualifications

• Minimum 2+ years in hospitality, events, venue, or food & beverage.
• Previous bartending experience required.
• Leadership or shift-lead experience preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and solve problems.
• Must be available to work evenings, weekends, and holidays.
• Must be at least 21 years of age.
• Valid driver's license and reliable transportation.
• Stand/walk for extended periods and lift up to 50 pounds.
• Must wear approved event attire.
• Commit to a consistent workload.

Responsibilities

• Serve as the primary onsite venue representative during assigned event shifts.
• Deliver exceptional hospitality to clients, guests, vendors, and event partners.
• Proactively identify and resolve issues to minimize disruptions.
• Support operations lead in executing events according to company standards, booked venue services, and client expectations.
• Assist with event flow and operational priorities as needed.
• Open and/or close the venue in accordance with company operating procedures.
• Ensure venue cleanliness, organization, safety, and readiness before, during, and after events.
• Complete opening and closing checklists and report maintenance concerns.
• Support venue services, décor installations, in-house rentals setups, and other venue offerings as assigned.
• Conduct routine property walkthroughs to ensure standards are maintained.
• Document event details, including incidents, staffing, and concerns to management.
• Ensure vendors comply with venue policies.
• Complete ad hoc requests from Event Operations Lead and/or team.
• Support inventory accountability and proper handling of venue equipment.

Skills

Hospitality experience

Bartending

Leadership/shift lead

Communication

Problem-solving

Multitasking

Evenings/weekends/holidays

21+ years old

Alcohol service certification

Driver's license

Reliable transportation

Physical stamina

Job description

828 Venue Management Company is seeking a Venue Event Captain to lead onsite operations and guest experiences during events in Indianapolis. The role focuses on beverage service leadership, vendor coordination, and ensuring venue readiness.

You will work evenings, weekends, and holidays as needed, partnering with the Event Operations Lead and support teams to uphold brand standards and deliver seamless events across three venues in the greater Indianapolis market.