Venue Event Captain

828 Venue Management Company; Indianapolis (IN); On-site; USD 21,000 - 34,000; Part time

Job summary

828 Venue Management Company is seeking a part-time Venue Event Captain to lead onsite operations and guest experience at Indianapolis venues. You will oversee beverage service, vendor coordination, and ensure safety and readiness during events.

As the primary venue representative, you will manage event flow, resolve issues in real time, and collaborate with operations teams to meet service standards. Evening, weekend, and holiday availability is required.

Qualifications

• 2+ years in hospitality, events, or food & beverage preferred.
• Previous bartending experience required and available evenings/weekends.
• Must have alcohol service certification and a valid driver's license.

Responsibilities

• Serve as the primary onsite venue representative during assigned event shifts.
• Deliver hospitality to clients, guests, vendors, and partners throughout events.
• Proactively identify and resolve issues to minimize disruptions.
• Support operations lead in executing events per company standards and client expectations.
• Assist with event flow and operational priorities as needed.
• Open and close the venue according to procedures.
• Ensure cleanliness, safety, and readiness before, during, and after events.
• Document event details, incidents, staffing, and operational concerns.

Skills

Hospitality experience

Bartending experience

Leadership

Communication

Problem solving

Multi-tasking

Evenings/weekends availability

21+ years

Alcohol certification

Driver's license

Job description

The Venue Event Captain is the onsite operational leader responsible for delivering an exceptional guest experience throughout each event. As the primary venue representative during assigned shifts, this role oversees venue operations, beverage service, bartender leadership, vendor coordination, facility readiness, and real-time problem-solving to ensure seamless event execution.

Reporting directly to the Event Operations Lead, the Venue Event Captain partners closely with corporate support and operations teams to uphold the service standards and brand expectations of 828 Venue Management Company. While closing shifts place a greater emphasis on beverage operations, all Venue Event Captains are expected to support overall venue operations and assist wherever needed to ensure a successful event.

This is a part-time position with opportunities for increased hours and responsibilities based on event volume and venue performance.

ESSENTIAL DUTIES & RESPONSIBILITIES

EVENT LEADERSHIP & GUEST EXPERIENCE

Serve as the primary onsite venue representative during assigned event shifts.

Deliver exceptional hospitality to clients, guests, vendors, and event partners throughout the event.

Proactively identify and resolve issues to minimize disruptions and maintain a positive guest experience.

Support operations lead in executing events according to company standards, booked venue services, and client expectations.

Assist with event flow and operational priorities as needed throughout the event.

VENUE OPERATIONS

Open and/or close the venue in accordance with company operating procedures.

Ensure venue cleanliness, organization, safety, and readiness before, during, and after events.

Complete opening and closing checklists and report maintenance concerns or facility issues.

Support venue services, décor installations, in-house rentals setups, and other venue offerings as assigned.

Conduct routine property walkthroughs throughout the event to ensure venue presentation, safety, cleanliness, and operational standards are consistently maintained.

Clearly document event details, including incidents, staffing, and/or operational concerns to management

Ensure vendors comply with venue policies and operational requirements.

Complete ad hoc requests from Event Operations Lead and/or other team members surrounding administrative, operations, and property needs

Support inventory accountability and proper handling of venue equipment and supplies.

SKILLS & REQUIREMENTS

2+ years of hospitality, event, venue, or food & beverage experience preferred.

Previous bartending experience required.

Leadership or shift lead experience preferred.

Excellent communication and interpersonal skills.

Strong problem-solving abilities with the ability to remain calm under pressure.

Ability to manage multiple priorities in a fast-paced event environment.

Must be available to work evenings, weekends, and holidays based on event schedules.

Must be at least 21 years of age.

Current alcohol service certification required (market-specific).

Valid driver's license

Must have reliable transportation, cell phone, and working computer

Stand and walk for extended periods.

Frequently lift and move up to 50 pounds.

Work indoors and outdoors in varying weather conditions.

Bend, kneel, climb stairs, and perform physical event setup and breakdown.

Wear approved event attire.

Willing to commit to a consistent workload

COMPENSATION

Hourly, paid bi-monthly

Position is eligible for overtime

Employee will have shift opportunities at three (3) venues in the greater Indianapolis market

The company cannot guarantee the number of hours or events scheduled

Relocation reimbursement is not offered

828 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees