Onsite Event Captain & Guest Experience Lead

828 Venue Management Company; Nashville (TN); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Paid Time Off

Retirement Benefits

Workers’ Compensation Insurance

Discounts

Job summary

14TENN in Nashville is seeking a Venue Event Captain to serve as the onsite operations leader for each event, overseeing guest experience, beverage service, vendor coordination, and venue readiness while representing the venue during shifts.

You will report to the Event Operations Lead and collaborate with corporate support to maintain service standards and brand expectations, with emphasis on safety, organization, and proactive problem-solving, plus opportunities for more hours based on event

Qualifications

• 2+ years of hospitality, event, venue, or food & beverage experience preferred.
• Previous bartending experience required.
• Leadership or shift lead experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with the ability to remain calm under pressure.
• Ability to manage multiple priorities in a fast-paced event environment.
• Must be available to work evenings, weekends, and holidays based on event schedules.
• Must be at least 21 years of age.
• Current alcohol service certification required (market-specific).
• Valid driver's license
• Must have reliable transportation, cell phone, and working computer
• Stand and walk for extended periods.
• Frequently lift and move up to 50 pounds.
• Work indoors and outdoors in varying weather conditions.
• Bend, kneel, climb stairs, and perform physical event setup and breakdown.
• Wear approved event attire.
• Willing to commit to a consistent workload

Responsibilities

• Serve as the primary onsite venue representative during assigned event shifts.
• Deliver exceptional hospitality to clients, guests, vendors, and event partners throughout the event.
• Proactively identify and resolve issues to minimize disruptions and maintain a positive guest experience.
• Support operations lead in executing events according to company standards, booked venue services, and client expectations.
• Assist with event flow and operational priorities as needed throughout the event.
• Open and/or close the venue in accordance with company operating procedures.
• Ensure venue cleanliness, organization, safety, and readiness before, during, and after events.
• Complete opening and closing checklists and report maintenance concerns or facility issues.
• Support venue services, décor installations, in-house rentals setups, and other venue offerings as assigned.
• Conduct routine property walkthroughs throughout the event to ensure venue presentation, safety, cleanliness, and operational standards are consistently maintained.
• Clearly document event details, including incidents, staffing, and/or operational concerns to management
• Ensure vendors comply with venue policies and operational requirements.
• Complete ad hoc requests from Event Operations Lead and/or other team members surrounding administrative, operations, and property needs
• Support inventory accountability and proper handling of venue equipment and supplies

Skills

Hospitality experience

Bartending

Leadership

Communication

Problem-solving

Multitasking

Safety awareness

Availability weekends

Physical stamina

Attire professionalism

Transportation/ mobility

Team collaboration

Time management

Customer service

Problem resolution

Job description

14TENN in Nashville is seeking a Venue Event Captain to serve as the onsite operations leader for each event, overseeing guest experience, beverage service, vendor coordination, and venue readiness while representing the venue during shifts.

You will report to the Event Operations Lead and collaborate with corporate support to maintain service standards and brand expectations, with emphasis on safety, organization, and proactive problem-solving, plus opportunities for more hours based on event