Banquet & Event Operations Lead

Renaissance Hotels; Nashville (TN); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Renaissance Hotels in Nashville, TN is seeking an experienced Event Management professional for a full-time role. You will lead shifts, coordinate daily stand-up and pre/post meetings, and ensure banquet and event spaces are prepared per event orders and client specifications.

Responsibilities include supervising staff, maintaining inventory, communicating with kitchen and AV teams, and driving guest satisfaction while supporting financial performance.

Qualifications

• High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• OR at least 3 years of experience in two hospitality areas including food and beverage, culinary, guest services, front desk, or housekeeping.
• Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.

Responsibilities

• Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Leads shifts and actively participates in the servicing of events.
• Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
• Assists in maintaining the inventory of function room amenities and other controllable supplies.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
• Attends pre-event/pre-convention meetings as needed to understand group needs.
• Communicates critical information to the Banquet, Event Services and Event Technology teams.
• Conducts room function inspections prior to each event to ensure the room is set according to specifications.
• Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service and Event Technology employees.
• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)
• Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.
• Works with Event Planning team to verify flawless delivery of events.

Skills

Shift running

Scheduling

Performance management

Problem solving

Day-to-day operation

Hospitality skills

Education

High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area

3 years of experience in two of hospitality areas (food/bev, culinary, guest services, front desk, housekeeping)

Job description

Renaissance Hotels in Nashville, TN is seeking an experienced Event Management professional for a full-time role. You will lead shifts, coordinate daily stand-up and pre/post meetings, and ensure banquet and event spaces are prepared per event orders and client specifications.

Responsibilities include supervising staff, maintaining inventory, communicating with kitchen and AV teams, and driving guest satisfaction while supporting financial performance.