Event Operations Captain — Guest Experience Leader

828 Venue Management Company; Charlotte (NC); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

PTO

Retirement Benefits

Workers’ Compensation Insurance

Peak Product Discounts

Job summary

PINE is seeking a part-time Venue Event Captain in Charlotte to lead onsite operations and ensure an exceptional guest experience at each event. You will oversee venue operations, beverage service, bartender leadership, vendor coordination, and safety while collaborating with Event Operations Lead and teams.

Roles emphasize evening and weekend availability, with opportunities for more hours based on event volume.

Qualifications

• 2+ years of hospitality, event, venue, or food & beverage experience.
• Previous bartending experience is required.
• Leadership or shift lead experience is preferred.
• Must be 21+ and have an alcohol service certification.
• Must have a valid driver's license and reliable transportation.
• Able to stand and walk for extended periods and lift up to 50 pounds.

Responsibilities

• Serve as the primary onsite venue representative during assigned event shifts.
• Deliver exceptional hospitality to clients, guests, vendors, and event partners throughout the event.
• Proactively identify and resolve issues to minimize disruptions and maintain a positive guest experience.
• Support operations lead in executing events according to company standards, booked venue services, and client expectations.
• Assist with event flow and operational priorities as needed throughout the event.
• Open and/or close the venue in accordance with company operating procedures.
• Ensure venue cleanliness, organization, safety, and readiness before, during, and after events.
• Complete opening and closing checklists and report maintenance concerns or facility issues.
• Support venue services, décor installations, in-house rentals setups, and other venue offerings as assigned.
• Conduct routine property walkthroughs throughout the event to ensure venue presentation, safety, cleanliness, and operational standards are consistently maintained.
• Clearly document event details, including incidents, staffing, and/or operational concerns to management
• Ensure vendors comply with venue policies and operational requirements.
• Complete ad hoc requests from Event Operations Lead and/or other team members surrounding administrative, operations, and property needs
• Support inventory accountability and proper handling of venue equipment and supplies.

Skills

Communication

Interpersonal skills

Problem-solving

Multitasking

Customer service

Team leadership

Evening/weekend availability

21+ years old

Alcohol service certification

Valid driver's license

Reliable transportation

Job description

PINE is seeking a part-time Venue Event Captain in Charlotte to lead onsite operations and ensure an exceptional guest experience at each event. You will oversee venue operations, beverage service, bartender leadership, vendor coordination, and safety while collaborating with Event Operations Lead and teams.

Roles emphasize evening and weekend availability, with opportunities for more hours based on event volume.