Onsite Endpoint Support Specialist

Associated Wholesale Grocers; Oklahoma City (OK); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Health Savings Account

Dependent Care Flexible Spending

Paid Vacation, Holiday, and Sick Time

401(k) with match

Tuition Reimbursement

Life and AD&D Insurance

Employee Assistance Program

Short-Term and Long-Term Disability

Wellness Program

Yearly Holiday Bonus

Job summary

Associated Wholesale Grocers, Inc. (AWG) is seeking an Endpoint Support/Management – Associate Analyst to maintain desktop hardware, peripherals, and printers, and respond to user IT incidents.

The role delivers secure solutions, ensures system availability, and participates in on-call rotation to support critical security services. It requires a Bachelor's degree in IT/CS/Engineering and 1+ year experience with Windows environments, with an onsite work model.

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• 1+ years of experience with Windows desktop operating systems.
• Experience deploying new hardware (PCs, laptops, peripherals).
• Experience with Microsoft Windows, Microsoft Office, networking technologies.
• Strong communication (oral/written) and ability to coordinate with all levels of the organization.
• Quick learner, self-sufficient, able to follow through in a high-volume environment.
• Strong analytical and problem-solving skills; translate business needs into requirements.
• Experience with IT Service Management methodologies; incident and change management.

Responsibilities

• Deliver Secure Solutions & Technology by defining project approaches and planning implementations.
• Provide input to ensure timely, on-budget delivery of technical deliverables.
• Manage deployment standards and procedures for system deployments, upgrades, and maintenance.
• Facilitate high-quality, timely delivery; communicate status, issues, and risks regularly.
• Maintain lifecycle of equipment and appropriate technical documentation.
• Drive Availability & Customer Service by improving system performance and stability.
• Ensure 24x7 production support for critical security solutions; participate in on-call rotation.
• Identify process improvements to boost productivity and satisfaction; resolve escalations.
• Monitor system health metrics and take corrective actions as needed.
• Collaborate with stakeholders on roadmap projects and input solutions to meet business needs.

Skills

Windows OS familiarity

MS Windows

MS Office

IT Service Management

Communication skills

Education

Bachelor's Degree in Information Technology / Computer Science / Engineering

Tools

Microsoft Windows

Microsoft Office

Networking technologies

Job description

Associated Wholesale Grocers, Inc. (AWG) is seeking an Endpoint Support/Management – Associate Analyst to maintain desktop hardware, peripherals, and printers, and respond to user IT incidents.

The role delivers secure solutions, ensures system availability, and participates in on-call rotation to support critical security services. It requires a Bachelor's degree in IT/CS/Engineering and 1+ year experience with Windows environments, with an onsite work model.