Support/End Point Technician

Associated Wholesale Grocers

Oklahoma City (OK)

On-site

USD 65,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

Medical/Dental/Vision Insurance

Health Savings Account

Dependent Care Flexible Spending

Paid Vacation, Holiday, and Sick Time

401(k) with match

Tuition Reimbursement

Life and AD&D Insurance

Employee Assistance Program

Short-Term and Long-Term Disability

Wellness Program

Yearly Holiday Bonus

Job summary

Associated Wholesale Grocers, Inc. (AWG) is seeking an Endpoint Support/Management – Associate Analyst to maintain desktop hardware, peripherals, and printers, and respond to user IT incidents.

The role delivers secure solutions, ensures system availability, and participates in on-call rotation to support critical security services. It requires a Bachelor's degree in IT/CS/Engineering and 1+ year experience with Windows environments, with an onsite work model.

Qualifications

Bachelor's degree in IT/CS/Engineering or related field.
1+ years of experience with Windows desktop operating systems.
Experience deploying new hardware (PCs, laptops, peripherals).
Experience with Microsoft Windows, Microsoft Office, networking technologies.
Strong communication (oral/written) and ability to coordinate with all levels of the organization.
Quick learner, self-sufficient, able to follow through in a high-volume environment.
Strong analytical and problem-solving skills; translate business needs into requirements.
Experience with IT Service Management methodologies; incident and change management.

Responsibilities

Deliver Secure Solutions & Technology by defining project approaches and planning implementations.
Provide input to ensure timely, on-budget delivery of technical deliverables.
Manage deployment standards and procedures for system deployments, upgrades, and maintenance.
Facilitate high-quality, timely delivery; communicate status, issues, and risks regularly.
Maintain lifecycle of equipment and appropriate technical documentation.
Drive Availability & Customer Service by improving system performance and stability.
Ensure 24x7 production support for critical security solutions; participate in on-call rotation.
Identify process improvements to boost productivity and satisfaction; resolve escalations.
Monitor system health metrics and take corrective actions as needed.
Collaborate with stakeholders on roadmap projects and input solutions to meet business needs.

Skills

Windows OS familiarity

MS Windows

MS Office

IT Service Management

Communication skills

Education

Bachelor's Degree in Information Technology / Computer Science / Engineering

Tools

Microsoft Windows

Microsoft Office

Networking technologies

Job description

Endpoint Support/Management – Associate Analyst

Job Description
Endpoint Support/Management – Associate Analyst
Work Model: Onsite

Department: Information Technology

Make us your BEST Choice!

The Endpoint Support role will be responsible in overseeing and maintaining computer hardware systems. This position is a reference point for hardware and software questions at the user level, responding to user needs in a timely manner. This includes setting up, configuring, and maintaining desktop computers, peripherals and printers (and at times, troubleshooting network related issues). Day to day activities include responding to IT incident tickets, supporting end users with any problems they encounter.

Position Responsibilities:

Deliver Secure Solutions & Technology (25%) – deliver project commitments to deliver new capability to support our business using the following technologies.

Assist on defining project approach and planning for implementations
Provide input to ensure execution of technical deliverables on time and on budget across all members of the team.
Manage standards and procedures related to system deployments, upgrades, and general maintenance of the environment.
Facilitate delivery solutions of the highest quality and on time, on budget
Deliver clear communication on approach, status, issues, and risks on a regular basis to manage stakeholder expectations.
Responsible for the lifecycle of equipment
Maintain appropriate technical documentation

Drive Solution Availability & Customer Service (50%) – drive to improve system performance and stability.

Responsible for the stability, availability, and operational effectiveness of the environment.
Responsible for changing implementation practices that reduce business risk and overall downtime (pre-deployment testing, implementation plan, post implementation verification, backout plan).
Responsible for 24x7 production support for critical Security solutions, this position will be in an On-Call rotation and required to work Off-Hours as needed
Deliver endpoint services that meet the demands of the business units.
Proactively identify and initiate work processes and tool improvements which lead to increased productivity and employee satisfaction
Participate as a point of escalation for incidents
Strong skills across multiple disciplines
Upgrading & updating Systems to insure adequate lifecycle and vulnerability management
Administer and manage operational and solution health metrics and take corrective action where needed.
Seek customer feedback regularly to ensure services and support are efficient and effective; surface and find repeat problems or service challenges, crafting and driving improvement plans to close gaps.
Utilize monitoring solution to proactively resolve system issues prior to them becoming a problem

Define/Support IT Strategy & Execution Alignment (5%) - Define and implement roadmap to evolve and improve capabilities of our platforms.

Key success factors for this position are initiative and the ability to pick up new technologies and drive improvements
Assisting with IT projects (e.g., software migrations, hardware upgrades, technology research, documentation, and cost analysis) .
Identify process improvement and root cause for issues to ensure that we are reducing the support workload and not encountering repeat issues
Perform routine maintenance on PCs (e.g., software updates, virus scans, hard disk de-fragmentation, and hard disk clean-up) .
Partner with key internal and external stakeholders to participate in solution roadmap projects, evaluate, and provide input to recommend solutions to meet company-wide business needs.
Contribute creative ideas and insights to support the strategic process formation.

Support Team Development and Continuous Improvement Culture (20%) – Seek opportunities to work across teams to continually learn and improve

Collaborates across team members to seek out information
Provide end-user training on base company software, hardware, and Collaboration suite of tools
Develop strong industry relationships with other system engineering peers and organizations to remain current on industry trends and future directions
Meets with team members to identify and create action plans to resolve reoccurring and other high priority issues
Provide guidance and mentorship to junior members of the team
Guide others on technical challenges or issues or challenges
Become the SME within the team on key technology platforms

Position Requirements:

Bachelor's Degree in Information Technology, Computer Science, Engineering, or other related courses.
1+ years of experience with some familiarity with Windows desktop operating systems
Deployment of new hardware (PCs, including desktops, laptops, and peripherals).
Experience with Microsoft Windows, Microsoft Office, networking technologies.
Ability to communicate (Oral/Written) effectively and coordinate action with all levels of the organization.
Must be a quick learner, self-sufficient and follow through on tasks to completion, in a high-volume work driven environment
Strong analytical and product management skills, including a thorough understanding of how to translate business needs into application and operational requirements.
User of IT Service Management methodologies with specific demonstrated experience in incident and change management.

Associated Wholesale Grocers, Inc. (AWG)is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com.

Benefits: