Senior IT Support Technician: Endpoint, IAM & Warehouse Ops

AGS - American Gaming Systems; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Job summary

AGS - American Gaming Systems in Oklahoma City is seeking an IT Support Technician III to own full employee IT lifecycle, IAM provisioning, device management, and technical escalation. The role supports corporate and warehouse operations onsite and mentors junior staff.

The ideal candidate brings 3+ years in IT support, strong AD/Azure AD, Intune, and JSM experience, plus solid Windows/macOS proficiency and warehouse tech familiarity.

Qualifications

• 3+ years of IT support experience in a fast-paced environment.
• Strong experience with Active Directory and Microsoft Entra ID (Azure AD).
• Hands-on experience with Microsoft Intune (MDM/MAM).
• Experience with Jira Service Management (JSM) or similar ITSM tools.
• Solid desktop support experience (Windows and macOS/iOS).
• Experience supporting warehouse technology, including handheld scanners, barcode readers, mobile computers, label printers, and related applications.
• Familiarity with endpoint management tools (SCCM, KACE, Lansweeper).
• Understanding of networking fundamentals (LAN/WAN, wireless, VPN).
• Experience supporting Microsoft 365, including Office and Teams.
• Experience supporting GenAI tools i.e. ChatGPT, Claude, and Microsoft 365 Copilot.
• Strong troubleshooting, communication, and organizational skills.

Responsibilities

• Own the full employee IT lifecycle, including onboarding, offboarding, role changes, hardware deployment, and access management
• Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, Microsoft 365, and related systems
• Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)
• Manage and support Jira Service Management (JSM), including ticket queues, SLAs, request workflows, and knowledge base content; manage workload effectively to meet service level expectations
• Install, configure, maintain, and troubleshoot hardware, software, peripherals, printers, and end-user devices
• Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II
• Provide IT support for warehouse technology, including handheld scanners, barcode readers, mobile computers, tablets, label printers, workstations, and warehouse applications, including device setup, configuration, connectivity, printing, and user access issues
• Coordinate repairs, replacements, and lifecycle management for warehouse technology assets, escalating complex incidents to infrastructure teams, application owners, or vendors as appropriate
• Troubleshoot LAN/WAN, wireless, and VPN connectivity issues in accordance with company standards
• Perform system administration tasks, including account management, permissions, endpoint security configuration, and policy enforcement
• Support remote and hybrid workforce technologies, including device provisioning and secure access for offsite users
• Maintain and support communication systems, including conference room A/V and mobile devices
• Perform software deployments, updates, patching, operating system upgrades, and hardware refreshes
• Support email administration and data governance practices, including access controls and distribution groups
• Assist with physical access systems, including badging and facility access coordination
• Maintain accurate documentation of systems, assets, and standard operating procedures; provide end-user training and promote effective use of technology
• Assist in mentoring junior technicians and provide leadership support in the absence of the Support Leader
• Contribute to process improvements, trend analysis, and scalable support practices
• Partner with HR, Facilities, Security, and Warehouse Operations to support business operations and compliance

Skills

IT support

Active Directory

Azure AD

Intune

ITSM Tools

Windows/macOS

Warehouse technology

Networking

Microsoft 365

GenAI tools

Troubleshooting

Communication

Organization

Education

Associate’s degree in IT or related field

Tools

Jira Service Management

SCCM

KACE

Lansweeper

Job description

AGS - American Gaming Systems in Oklahoma City is seeking an IT Support Technician III to own full employee IT lifecycle, IAM provisioning, device management, and technical escalation. The role supports corporate and warehouse operations onsite and mentors junior staff.

The ideal candidate brings 3+ years in IT support, strong AD/Azure AD, Intune, and JSM experience, plus solid Windows/macOS proficiency and warehouse tech familiarity.