Onsite Endpoint Deployment Technician

Blue Mantis; Portsmouth (NH); On-site; USD 41,000 - 55,000; Full time

Job summary

Blue Mantis is a cloud management, consulting, and integration firm seeking a Technology Implementation Technician to join the Technology Innovation Center in Pawtucket, Rhode Island. The role focuses on preparing, imaging, configuring, and deploying endpoint devices, while also supporting warehouse operations.

This hands-on position is ideal for a dependable team member who learns quickly in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience with PC hardware, deployment, imaging, inventory, warehouse operations, or related field.
• Basic knowledge of Windows operating systems, PC hardware, and networking concepts.
• Ability to follow documented procedures, manage multiple priorities, and complete repetitive tasks accurately.
• Professional communication and customer service skills.

Responsibilities

• Ability to work onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Technology Innovation Center in Pawtucket, Rhode Island.
• Prepare, assemble, image, configure, test, clean, pack, and label laptops, desktops, and related IT equipment.
• Install operating systems, firmware updates, drivers, and approved software and managed services tools.
• Use endpoint deployment and imaging tools to complete standard and customer-specific device configurations.
• Perform basic hardware troubleshooting, warranty repair, and quality assurance checks, and clearly elevate issues when needed.
• Support warehouse operations, including shipping, receiving, inventory control, asset tagging, order fulfillment, and delivery of completed devices.
• Maintain accurate device, inventory, project, and quality records in accordance with documented procedures and ISO 9001 requirements.
• Meet agreed-upon turnaround times, quality standards, and customer requirements for configuration and installation projects. May be required to work onsite in a customer facing position as scheduled.
• Assist with enterprise migration projects, customer engagements, data center moves, and other technical or operational projects as assigned.
• Provide professional onsite support at customer locations when scheduled and follow all customer and Blue Mantis procedures.

Skills

PC hardware

Device deployment

Imaging

Inventory management

Warehouse operations

Windows operating systems

Networking concepts

Troubleshooting hardware

Professional communication

Customer service

Valid driver’s license

Travel 25%

Education

High school diploma or equivalent

CompTIA A+ or Network+

Tools

SmartDeploy

MDT

Microsoft SCCM

Microsoft Intune

Windows Autopilot

Job description

Blue Mantis is a cloud management, consulting, and integration firm seeking a Technology Implementation Technician to join the Technology Innovation Center in Pawtucket, Rhode Island. The role focuses on preparing, imaging, configuring, and deploying endpoint devices, while also supporting warehouse operations.

This hands-on position is ideal for a dependable team member who learns quickly in a fast-paced environment.