Technology Implementation Technician - Pawtucket RI

Blue Mantis; Providence (RI); On-site; USD 41,000 - 55,000; Full time

Job summary

Blue Mantis is seeking a Technology Implementation Technician to join the Technology Innovation Center in Pawtucket, RI. You will prepare, image, configure, and deploy laptops and IT equipment, ensuring devices meet customer specs and quality standards.

You will also support warehouse operations, maintain records, and participate in migrations and customer engagements, while following ISO 9001 procedures and delivering reliable onsite service.

Qualifications

• High school diploma or equivalent.
• 1–2 years experience with PC hardware, imaging, deployment, inventory, or related fields.
• Basic knowledge of Windows OS, hardware, and networking concepts.
• Ability to follow documented procedures and manage multiple priorities.
• Valid driver's license and ability to travel locally as needed.
• Professional communication and customer service skills.

Responsibilities

• Work onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Technology Innovation Center in Pawtucket, Rhode Island.
• Prepare, assemble, image, configure, test, clean, pack, and label laptops, desktops, and related IT equipment.
• Install operating systems, firmware updates, drivers, and approved software and tools.
• Use endpoint deployment and imaging tools to complete standard and customer-specific configurations.
• Perform basic hardware troubleshooting and quality checks; escalate issues as needed.
• Support warehouse operations: shipping, receiving, inventory control, asset tagging, and order fulfillment.
• Maintain accurate records in accordance with procedures and ISO 9001.
• Assist with enterprise migration projects and customer engagements as assigned.

Skills

PC hardware

Device deployment

Imaging

Inventory management

Customer service

Windows OS

Networking concepts

Troubleshooting

Education

High school diploma

Tools

SmartDeploy

MDT

SCCM

Intune

Windows Autopilot

Active Directory

Job description

Technology Implementation Technician - Pawtucket RI

Department: Blue Mantis

Employment Type: Full Time

Location: Onsite

Compensation: $30.00 - $40.00 / hour

Description

Blue Mantis is a cloud management, consulting, and integration firm that helps clients modernize their data center and IT operations and effectively use cloud technologies. Our vendor-agnostic approach and broad technical expertise enable us to design, deploy, and support modern IT environments.

The Technology Implementation Technician supports the Blue Mantis Technology Innovation Center (TIC) by preparing, configuring, imaging, and deploying endpoint devices while also assisting with warehouse operations. This role is ideal for a dependable, hands‑on team member who is detail‑oriented, willing to learn, and comfortable working in both technical and warehouse environments.

Essential Functions & Responsibilities:

• Ability to work onsite Monday through Friday, 8:00 a.m. to 4:30 p.m., at the Technology Innovation Center in Pawtucket, Rhode Island.
• Prepare, assemble, image, configure, test, clean, pack, and label laptops, desktops, and related IT equipment.
• Install operating systems, firmware updates, drivers, and approved software and managed services tools.
• Use endpoint deployment and imaging tools to complete standard and customer‑specific device configurations.
• Perform basic hardware troubleshooting, warranty repair, and quality assurance checks, and clearly escalated issues when needed.
• Support warehouse operations, including shipping, receiving, inventory control, asset tagging, order fulfillment, and delivery of completed devices.
• Maintain accurate device, inventory, project, and quality records in accordance with documented procedures and ISO 9001 requirements.
• Meet agreed‑upon turnaround times, quality standards, and customer requirements for configuration and installation projects. May be required to work onsite in a customer facing position as scheduled.
• Assist with enterprise migration projects, customer engagements, data center moves, and other technical or operational projects as assigned.
• Provide professional onsite support at customer locations when scheduled and follow all customer and Blue Mantis procedures.

Skills, Knowledge and Expertise

Required Qualifications:

• High school diploma or equivalent
• One to two years of experience with PC hardware, device deployment, imaging, inventory, warehouse operations, or a related field. A combination of relevant experience and demonstrated technical aptitude will be considered.
• Basic knowledge of Windows operating systems, PC hardware, and networking concepts.
• Ability to follow documented procedures, manage multiple priorities, and complete repetitive tasks accurately.
• Strong work ethic, reliability, attention to detail, and willingness to learn new technologies and processes.
• Ability to troubleshoot basic hardware and configuration issues and communicate problems clearly.
• Professional communication and customer service skills.
• Ability to work independently and collaboratively in a fast‑paced team environment.
• Valid driver's license and ability to travel throughout Massachusetts, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont as needed. Non‑local travel may be required up to 25%.

Preferred Qualifications:

• Experience with endpoint deployment technologies such as SmartDeploy, Microsoft Deployment Toolkit (MDT), Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, or similar tools.
• Experience with Microsoft Active Directory.
• CompTIA A+ or Network+ certification.
• Experience with inventory management systems, shipping and receiving, or IT asset lifecycle management.
• Experience with network cabling, switch configuration, disk arrays, enterprise migrations, or data center moves.

Work Environment and Physical Requirements

This is an onsite position based at the Blue Mantis Technology Innovation Center in Pawtucket, Rhode Island. Work is performed in a warehouse and office environment and may require flexibility to perform other duties as assigned.

• Ability to stand, sit, or walk for extended periods, including standing for up to eight hours.
• Ability to bend, squat, crawl, climb ladders, reach, stretch, carry, push, and pull equipment and boxes.
• Ability to regularly lift and move items weighing 10 to 70 pounds and occasionally assist with heavier items using appropriate help or equipment.
• Ability to communicate effectively and safely performs the essential functions of the position.

Hourly Rate $30.00 to $40.00 per hour.

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.