Remote End-User IT Support Technician (Charlotte Area)

New Charter Technologies, LLC

Charlotte, Northern (NC, KY)

Hybrid

USD 54,000 - 66,000

Full time

14 days+

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Job summary

New Charter Technologies, LLC in Charlotte, NC is seeking a remote End User Support Technician to provide responsive end-user IT support and maintain reliable workplace technology. The role emphasizes Windows administration, networking, and automation, with on-site visits as needed.

You will work with RMM platforms to monitor and resolve issues before they impact users. You will develop automation using PowerShell and Python to streamline tasks, improve alerting, and enhance operational

Qualifications

3+ years of experience providing technical support to external client end users in a managed services (MSP) or similar customer-facing environment.
Experience triaging, troubleshooting, and resolving incidents and service requests related to Windows workstations, printers, end-user applications, and Microsoft 365 services.
Strong knowledge of network support, including LAN/WAN, DHCP, DNS, Wi-Fi, and VPN technologies, as well as remote access solutions such as Remote Desktop Services (RDS) and Citrix.

Responsibilities

Provide network support and troubleshooting across client infrastructures, including configuring, upgrading, and maintaining Cisco Meraki networking solutions while diagnosing and resolving connectivity issues.
Work directly with ISPs to coordinate installation, activation, troubleshooting, dispatch, and decommissioning of network circuits.
Develop and maintain automation scripts using PowerShell and Python to enhance RMM alerting, automate routine administrative tasks, and improve operational efficiency across managed environments.
Perform initial troubleshooting for end-user support requests, including password resets, workstation performance issues, software installations, printer and scanner configuration, driver installation, and other common desktop support tasks.
Provide onsite field support as needed, including PC deployments, workstation setup and replacement, printer installation and configuration, hardware upgrades, and other hands-on technical support activities.