Onsite End User Support Engineer - TS Clearance

Collins Aerospace; Great Falls (MT); Presencial; USD 69.000 - 131.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Three weeks vacation

401(k) plan with employer matching

Descripción de la vacante

Collins Aerospace is seeking an onsite End User Support Administrator at Malmstrom AFB in Great Falls, Montana to provide Tier 1/2 helpdesk support in a 24/7 environment. The guest systems include Microsoft Windows, Linux and vendor appliances, with active Top Secret/SCI eligibility.

The role requires DoD 8570 IAT Level II certification on day one, US citizenship, and a STEM degree with 2+ years of related experience.

Formación

• Experience in Enterprise IT environment.
• Ability to work night, weekend, and holiday shifts.
• DoD 8570 IAT Level II certification (Security+ or CISSP preferred) on day 1.
• Active and transferable Top Secret clearance and US citizenship.

Responsabilidades

• Provide Tier 1 and Tier 2 end-user technical support in an Enterprise IT environment.
• Configure, manage, and maintain end-user devices and applications in Linux and Windows environments.
• Utilize MECM, BMC FootPrints, and other tools to manage end-user systems and incidents.
• Perform system administration tasks: user accounts, passwords, permissions, certificates, and group policy updates.
• Maintain and troubleshoot virtual desktops using VMware, ESXi, and VSphere.
• Support monthly patch management to keep devices secure and up to date.
• Document incidents, service requests, and resolutions in the ticketing system.
• Deliver excellent customer service by clear communication with end users.

Conocimientos

IT support

Troubleshooting

Customer service

Windows administration

Educación

STEM degree

Herramientas

MECM

BMC FootPrints

VMware

ESXi

VSphere

Active Directory

DNS

Group Policy

Linux Bash

Descripción del empleo

Collins Aerospace is seeking an onsite End User Support Administrator at Malmstrom AFB in Great Falls, Montana to provide Tier 1/2 helpdesk support in a 24/7 environment. The guest systems include Microsoft Windows, Linux and vendor appliances, with active Top Secret/SCI eligibility.

The role requires DoD 8570 IAT Level II certification on day one, US citizenship, and a STEM degree with 2+ years of related experience.