IT - End User Services & Desktop Support Engineer

TXSE; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

TXSE in Dallas seeks an IT End User Services & Desktop Support Engineer to provide in-office end-user and desktop support at its Dallas headquarters. The role demands broad technical skills, strong customer service, and the ability to maintain a secure, reliable technology environment in a fast-paced, regulated financial setting.

Responsibilities include in-person support, incident resolution per ITIL practices, and escalation when needed.

Qualifications

• Bachelor’s degree required; related field preferred.
• 2+ years IT support experience in enterprise environments.
• Experience with Entra ID, AD, Exchange Online and Microsoft 365.

Responsibilities

• Provide in-person end-user and desktop support, resolving incidents per ITIL practices.
• Administer Entra ID, AD, Exchange Online, and Microsoft 365 for secure access.
• Manage endpoint environments with Intune, SCCM, and Jamf; provisioning and patching.
• Support Windows, macOS, and mobile platforms; learn Linux on the job.
• Use PowerShell and Graph API to automate provisioning and improve efficiency.
• Document and refine support processes to reduce recurring issues.
• Apply security standards, monitor health, and provide reporting for stability.

Skills

Windows OS

Active Directory

Exchange Online

Microsoft 365

PowerShell

Microsoft Graph API

Onsite user support

Strong communication

Learn macOS & Linux on the job

Education

Bachelor’s degree in Computer Science, Information Systems, or related field

Tools

Intune

SCCM

Jamf

Jira Service Management

Job description

IT End User Services & Desktop Support Engineer

Overview

The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.

Responsibilities

• Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
• Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
• Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
• Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
• Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
• Documenting and refining support processes to improve service quality and reduce recurring issues.
• Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.

Required Skills

• Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
• 2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
• Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
• Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
• Hands‑on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
• Strong communication skills with proven ability to support users onsite.
• Ability to lift and move IT equipment up to 50 lbs.

Beneficial Skills

• Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
• Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
• Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
• Knowledge of software packaging, scripted installations, and deployments.
• Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
• Chocolatey Software Packages
• Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).