Onsite Employee Relations Lead - HR Partner for 24/7 TCC

Hhaexchange; Minneapolis (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health plans

Paid time off

401K retirement match

Job summary

HHAeXchange is seeking an Employee Relations Specialist to partner with the Technical Customer Care team onsite in Minnesota. You will own employee relations matters from intake to resolution, conduct workplace investigations, and coach leaders through disciplinary actions while maintaining policy consistency.

The role focuses on ER execution initially, with travel to Miami and other future offices. Strong communication, judgment under ambiguity, and proficiency in MS Office are essential.

Qualifications

• 3+ years of direct employee relations ownership experience in a standalone or primary HR capacity, including investigations, corrective action execution, attendance management, and leader coaching.
• Experience supporting high-volume frontline populations in operational settings such as contact centers, hospitality, retail, healthcare operations, manufacturing, or distribution.
• Ability to independently manage multiple concurrent employee matters with organization, responsiveness, and follow-through.
• Ability to coach leaders through difficult employee situations while reinforcing policy consistency and accountability.
• Strong judgment and comfort operating under ambiguity without waiting for perfect information.
• Strong verbal and written communication skills with documented findings and professional messaging.
• Proficiency with Microsoft Office Suite and operational tracking/reporting tools.
• Willingness to explore and adopt AI tools to enhance productivity.

Responsibilities

• Serve as the primary onsite employee relations owner for TCC, managing matters from intake through resolution.
• Conduct investigations into workplace concerns including conduct, harassment, attendance, policy violations, and performance issues.
• Gather facts, interview employees and leaders, review documentation, and deliver defensible recommendations.
• Coach leaders through progressive discipline, performance management, corrective action, and termination processes.
• Maintain structured case management with timely follow-ups and updates to HR leadership.
• Partner with Workforce Management to support attendance management processes and policy enforcement.
• Identify recurring ER trends and provide actionable recommendations to leadership and the Senior HRBP.
• Travel 10-25% and be available for after-hours wellness checks as needed.

Skills

Employee relations ownership

Investigations

Coaching leaders

Attendance management

Policy enforcement

Communication

MS Office

AI tool adoption

Multitasking

Tools

Microsoft Office Suite

Job description

HHAeXchange is seeking an Employee Relations Specialist to partner with the Technical Customer Care team onsite in Minnesota. You will own employee relations matters from intake to resolution, conduct workplace investigations, and coach leaders through disciplinary actions while maintaining policy consistency.

The role focuses on ER execution initially, with travel to Miami and other future offices. Strong communication, judgment under ambiguity, and proficiency in MS Office are essential.