Team Member Relations Partner

CommUnityCare; Austin (TX); Hybrid; USD 85,000 - 115,000; Full time

Job summary

CommUnityCare in Austin, TX seeks a Team Member Relations Partner to lead investigations, advise leaders, and ensure fair handling of employee concerns in a healthcare setting. You will partner with Strategic People Partners and COEs to uphold policy, comply with regulations, and protect the employee experience.

This role requires strong judgment, confidentiality, and the ability to navigate complex employment issues.

Qualifications

• Bachelor's Degree (or higher) in HR, Business, or related field; or 8 years related experience in lieu of degree.
• 5 years of experience in employee relations or related People functions.
• Experience conducting complex investigations and managing sensitive employee issues.
• Strong knowledge of employment laws and regulations.
• Excellent judgment, critical thinking, and problem-solving skills.
• Ability to manage highly sensitive and confidential information.
• Healthcare or regulated environment experience preferred.
• Experience in a Strategic People Partner model preferred.

Responsibilities

• Lead investigations into workplace concerns (e.g., misconduct, harassment, discrimination, policy violations).
• Determine findings, document outcomes, and recommend actions.
• Maintain confidentiality, neutrality, and integrity throughout the process.
• Partner with Strategic People Partners (SPPs) and leaders, providing timely updates and guidance.
• Partner with SPPs to manage complex employee relations matters, serving as the ER subject matter expert.
• Coach leaders on performance management, workplace conflict, team dynamics, and sensitive employee situations.
• Guide corrective action to ensure consistency, fairness, and alignment with People Department standards.
• Review and recommend disciplinary actions, up to and including separation.
• Ensure consistent and equitable application of policies across the organization.
• Interpret policies and employment laws; ensure compliance with federal, state, and local regulations.
• Identify and mitigate organizational risk.
• Track and analyze ER data, including investigations and disciplinary trends.
• Identify systemic issues and partner with SPPs on proactive solutions and to ensure consistent processes and documentation.
• Support development of tools, training, and standardized ER practices.
• Contribute to cross-functional People initiatives and promote a seamless employee experience.

Skills

Investigations leadership

Policy interpretation

Employment law knowledge

Confidentiality

Stakeholder communication

Education

Bachelor's Degree in HR/Business

8 years related experience in lieu of degree

Job description

Overview

The Team Member Relations Partner is a specialized role within the People Department responsible for managing employee relations matters, conducting workplace investigations, and providing expert guidance on complex employee concerns. This role ensures issues are addressed promptly, fairly, and in alignment with organizational policies and employment laws.

The Team Member Relations Partner partners closely with Strategic People Partners (SPPs), Support Partners, and Centers of Excellence (COEs) to drive consistent, compliant, and equitable outcomes, while identifying and mitigating organizational risk and supporting continuous improvement in employee relations practices.

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities

Essential Functions

• Lead timely, thorough, and impartial investigations into workplace concerns (e.g., misconduct, harassment, discrimination, policy violations)
• Determine findings, document outcomes, and recommend appropriate actions
• Maintain strict confidentiality, neutrality, and integrity throughout the process
• Partner with Strategic People Partners (SPPs) and leaders, providing timely updates and guidance
• Partner with SPPs to manage complex employee relations matters, serving as the ER subject matter expert
• Coach leaders on performance management, workplace conflict, team dynamics, and sensitive employee situations
• Guide corrective action to ensure consistency, fairness, and alignment with People Department standards
• Review and recommend disciplinary actions, up to and including separation
• Ensure consistent and equitable application of policies across the organization
• Interpret policies and employment laws; ensure compliance with federal, state, and local regulations
• Identify and mitigate organizational risk
• Track and analyze ER data, including investigations and disciplinary trends
• Identify systemic issues and partner with SPPs on proactive solutions and to ensure consistent processes and documentation
• Support development of tools, training, and standardized ER practices
• Contribute to cross-functional People initiatives and promote a seamless employee experience

Qualifications

REQUIRED EDUCATION:Bachelor's Degree (higher degree accepted) in Human Resources, Business Administration, or related field OR 8 years related experience in lieu of degree

MINIMUM EXPERIENCE:

• 5 years of experience in employee relations, workplace investigations, or related People functions
• Demonstrated experience conducting complex investigations and managing sensitive employee issues
• Strong knowledge of employment laws and regulations
• Excellent judgment, critical thinking, and problemsolving skills
• Ability to manage highly sensitive and confidential information

PREFERRED EXPERIENCE:

• Experience in healthcare, public sector, or similarly regulated environments
• Experience working within a Strategic People Partner (HRBP) model