Onsite Eligibility Support Specialist

CHS Career Site; Naples (FL); On-site; USD 32,000 - 40,000; Full time

Job summary

CHS Career Site is seeking an Eligibility Screening Services Representative in Naples, FL. This entry-level role is the first point of contact for customers, handling inquiries via phone, email, and chat while delivering high-quality service.

The position is 100% onsite with fixed scheduling: Tuesday through Thursday 9:00 am–5:30 pm and Saturday 8:00 am–4:30 pm. Candidates should have strong communication skills and attention to detail.

Qualifications

• 1–2 years of customer service experience required.
• High School Diploma or GED required.
• CRM familiarity preferred.

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other channels, providing accurate information.
• Clarifies issues, identifies needs, and implements effective solutions.
• Escalates unresolved issues to appropriate teams, ensuring prompt follow-up.
• Documents interactions in CRM with accurate records.
• Adheres to quality standards and KPIs, including productivity and customer satisfaction.

Skills

Verbal communication

Written communication

Customer service

CRM familiarity

Problem solving

Attention to detail

Teamwork

Education

High School Diploma or GED

Associate degree coursework

Tools

CRM software

Microsoft Office

Job description

CHS Career Site is seeking an Eligibility Screening Services Representative in Naples, FL. This entry-level role is the first point of contact for customers, handling inquiries via phone, email, and chat while delivering high-quality service.

The position is 100% onsite with fixed scheduling: Tuesday through Thursday 9:00 am–5:30 pm and Saturday 8:00 am–4:30 pm. Candidates should have strong communication skills and attention to detail.