Onsite Eligibility Screening Specialist

CHS Career Site; Statesboro (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

CHS Career Site is seeking an Onsite Eligibility Screening Services Representative to serve as the first point of contact for customers. This entry-level role emphasizes clear communication, issue triage, and teamwork, handling inquiries via phone, email, and chat in a fast-paced setting.

The position is 100% onsite and requires dependable attendance and a customer-first mindset. Responsibilities include accurate documentation in the CRM, adherence to KPIs, and collaboration with other

Qualifications

• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Strong verbal and written communication skills
• Familiarity with CRM software and customer service tools preferred

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information
• Clarifies and resolves customer issues by identifying needs, determining root causes, and implementing effective solutions
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution
• Provides triage support for common issues related to platforms, applications, and back-office processes
• Documents all interactions accurately in the CRM system, ensuring detailed records of inquiries and resolutions
• Adheres to quality standards and KPIs, including productivity, response times, and customer satisfaction scores
• Delivers exceptional customer service with professionalism, patience, and a customer-focused attitude
• Contributes to a team-oriented environment by sharing insights and collaborating with peers and supervisors
• Performs other duties as assigned
• Maintains regular and reliable attendance
• Complies with all policies and standards

Skills

Communication skills

Multi-tasking

Verbal and written communication

CRM familiarity

Education

High school diploma or GED

Associate degree or some college coursework preferred

Tools

CRM software

Microsoft Office

Job description

CHS Career Site is seeking an Onsite Eligibility Screening Services Representative to serve as the first point of contact for customers. This entry-level role emphasizes clear communication, issue triage, and teamwork, handling inquiries via phone, email, and chat in a fast-paced setting.

The position is 100% onsite and requires dependable attendance and a customer-first mindset. Responsibilities include accurate documentation in the CRM, adherence to KPIs, and collaboration with other