Onsite DoD IT Support Specialist — NAVWAR, Secret/TS

G2 Ops, Inc; San Diego (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

G2 Ops, Inc. is seeking an Assistant Customer Technical Representative to coordinate day-to-day IT support for NAVWAR personnel.

You will be the first point of contact for user IT issues, coordinating NMCI requests and ensuring accurate records of devices, software, and open tickets. This on-site role requires 7+ years in IT support within DoD environments, strong customer service, and the ability to work on-site and meet clearance requirements.

Qualifications

• 7+ years of IT support or customer technical support experience.
• Experience in a Navy/DoD IT environment.
• Familiarity with NMCI processes and Microsoft 365 issues.
• Strong customer service, organization, and documentation skills.
• Ability to work on-site and meet clearance/citizenship requirements.

Responsibilities

• Serve as a first point of contact for user IT issues and track requests through resolution.
• Coordinate NMCI account, device, software, and service requests, including moves, additions, and changes.
• Help troubleshoot workstations, printers, network access, remote access, and collaboration tools.
• Assist with access requests and IT actions for onboarding, transfers, and departures.
• Maintain accurate inventories of assigned devices, peripherals, and software licenses.
• Coordinate technology refresh activities and keep users informed of request status.
• Escalate issues to the appropriate help desk or service provider and provide status updates to Government stakeholders.

Skills

IT support

DoD environment

Customer service

Documentation

On-site work

Tools

Microsoft 365

Job description

G2 Ops, Inc. is seeking an Assistant Customer Technical Representative to coordinate day-to-day IT support for NAVWAR personnel.

You will be the first point of contact for user IT issues, coordinating NMCI requests and ensuring accurate records of devices, software, and open tickets. This on-site role requires 7+ years in IT support within DoD environments, strong customer service, and the ability to work on-site and meet clearance requirements.