Senior Customer Tech Support Specialist (Help Desk) with Security Clearance

Astrion; Dahlgren (VA); On-site; USD 65,000 - 73,000; Full time

Job summary

Astrion is seeking a Senior Customer Technical Support Specialist for NSWCDD, Dahlgren, VA. This full-time role provides advanced troubleshooting for hardware, software and networks, with escalation handling.

Requirements include 6+ years in DoD or federal help desk support, experience with Remedy, Helix ITSM or ServiceNow, and IAT Level III/Tier 5 investigation. A Bachelor's degree and relevant certifications are preferred.

Qualifications

• Six years of professional experience in DoD, federal, or industry Help Desk Support.
• Experience with Remedy, Helix ITSM, or ServiceNow.
• IAT Level III (Tier 5) investigation experience or eligibility.

Skills

Help desk experience

Customer support

Education

Bachelor's degree in IT/CS

IAT Level III

CompTIA A+

CompTIA Network+

MS-900

MD-102

Tools

Remedy ITSM

BMC Helix ITSM

ServiceNow

Job description

Overview Senior Customer Technical Support Specialist JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $65,000 to $72,500 Astrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support. P rovide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning . REQUIRED QUALIFICATIONS / SKILLS

• Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
• Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM , or ServiceNow
• Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation PREFERRED QUALIFICATIONS / SKILLS
• Bachelor's degree in Information Technology , Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, MD-102 #CJ