Onsite Document Production Leader (Evening Shift)

RR Donnelley; West Virginia; On-site; USD 53,500 - 80,200; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RR Donnelley is seeking a Document Production Supervisor to lead daily document production tasks at our Columbus office. You will oversee proofreading, word processing, and project workflows while ensuring timely, accurate delivery and adherence to client expectations.

The role requires supervising experience in a corporate setting, advanced MS Office skills, and a strong focus on quality and client satisfaction. Collaboration across teams and ongoing staff development are key.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years’ experience supervising, preferably in a legal, banking or large corporate environment.
• 3+ years’ experience in legal document production or legal word processing.

Responsibilities

• Supervise the team’s day-to-day work assignments in document production services, including proofreading and word processing.
• Ensure quality service delivery through SOPs, account plans, and metrics to satisfy clients and employees.
• Handle client inquiries promptly; keep stakeholders informed and propose solutions to avoid issues.
• Manage employee lifecycle: interviewing, onboarding, training, and off-boarding.
• Ensure compliance with policies, SLAs, and quality standards; use corrective action when needed.
• Set goals, priorities, and provide regular feedback to the team.
• Allocate staffing resources by shift and service line to meet volumes.
• Prepare administrative reports and CSRs/QBR-related activities as needed.
• Support P&L awareness and overtime management.
• Foster cross-training and a high-performance culture.

Skills

Supervising

MS Office

Proofreading

Communication

Client service

Decision making

Team leadership

Adaptable

Education

Bachelor’s degree or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Macros

Job description

RR Donnelley is seeking a Document Production Supervisor to lead daily document production tasks at our Columbus office. You will oversee proofreading, word processing, and project workflows while ensuring timely, accurate delivery and adherence to client expectations.

The role requires supervising experience in a corporate setting, advanced MS Office skills, and a strong focus on quality and client satisfaction. Collaboration across teams and ongoing staff development are key.