Onsite Dispatch & Customer Experience Specialist

Solid Waste Services Inc; Lower Alsace Township (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Salary

Health Insurance

Life Insurance

401K with Company match

Annual Bonus

Job summary

JP Mascaro & Sons is hiring a Customer Service Representative in Reading, PA. The role coordinates with route supervisors and drivers to dispatch daily routes, manage pickups, and resolve customer questions or complaints. On-site position with a focus on accuracy and timely communication.

The ideal candidate has 2+ years of customer service experience, strong Microsoft Office skills, and excellent written and spoken communication to support operations and customer relations.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to build professional relationships with customers and internal teams.

Responsibilities

• Monitor, enter, and update customer service calls.
• Coordinate with drivers and supervisors to ensure on-time route execution.
• Communicate with customers regarding special pickups or issues.
• Prepare and summarize daily operational reports for management.
• Maintain logs of deliveries, stops, and equipment issues.

Skills

Customer service

Oral and written communication

Microsoft Office

Tools

Microsoft Office

Job description

JP Mascaro & Sons is hiring a Customer Service Representative in Reading, PA. The role coordinates with route supervisors and drivers to dispatch daily routes, manage pickups, and resolve customer questions or complaints. On-site position with a focus on accuracy and timely communication.

The ideal candidate has 2+ years of customer service experience, strong Microsoft Office skills, and excellent written and spoken communication to support operations and customer relations.