Onsite Digital Operations and CX Specialist

Seattle University; Seattle, Northern (WA, KY); Hybrid; USD 55,000 - 60,000; Full time

Job summary

Seattle University is seeking a Digital Operations & Customer Experience Coordinator to support Facilities Resource Center, CMMS, and digital tools. This onsite role handles student, faculty, and staff inquiries, coordinates information with Facilities staff, and prepares engagement reports.

The ideal candidate has a bachelor’s degree with two years in customer service, strong MS Office skills, and the ability to learn new systems quickly.

Qualifications

• Bachelor’s degree plus two years of experience in customer service or equivalent.
• Proficient in MS Office with strong data entry skills.
• Ability to learn new applications quickly.

Responsibilities

• Act as the Facilities Resource Center point of contact for requests and emergencies.
• Respond to inbound inquiries from students, faculty, and staff via Teams.
• Maintain accurate records of customer interactions and escalate issues as needed.
• Coordinate and timely issue information to Facilities staff for completion.
• Prepare and analyze reports on customer engagement metrics.
• Manage the CMMS data and support daily operations and reporting.

Skills

Customer service

Data entry

Adaptability

Education

Bachelor’s degree

Tools

MS Office

Job description

Seattle University is seeking a Digital Operations & Customer Experience Coordinator to support Facilities Resource Center, CMMS, and digital tools. This onsite role handles student, faculty, and staff inquiries, coordinates information with Facilities staff, and prepares engagement reports.

The ideal candidate has a bachelor’s degree with two years in customer service, strong MS Office skills, and the ability to learn new systems quickly.