Onsite Diagnostics Software Engineer

Revvity; Austin (TX); On-site; USD 86,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Parental benefits

Compassionate leave

401k match

Employee stock purchase plan

Job summary

Revvity is seeking a technically proficient professional for an on-site role in Austin to diagnose and resolve software issues in Diagnostics Software Services (DSS) applications. You will document all work, escalate as needed, and participate in software configuration activities while delivering high customer satisfaction.

With 2+ years configuring software and strong SQL skills, you will train teammates and collaborate across the team, adapting to evolving business needs in a lab and customer

Qualifications

• Technical Associate degree or commensurate experience.
• Minimum of 2 years of configuring software.
• Technical experience with writing and executing SQL statements.

Responsibilities

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed.
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

Skills

Software configuration

SQL statements

Troubleshooting

Education

Technical Associate degree or commensurate experience

Tools

Case management system

Job description

Revvity is seeking a technically proficient professional for an on-site role in Austin to diagnose and resolve software issues in Diagnostics Software Services (DSS) applications. You will document all work, escalate as needed, and participate in software configuration activities while delivering high customer satisfaction.

With 2+ years configuring software and strong SQL skills, you will train teammates and collaborate across the team, adapting to evolving business needs in a lab and customer