Onsite Software Engineer - Diagnostics Support (Austin)

Revvity; United States; On-site; USD 86,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity in Austin, TX is seeking an Onsite Software Engineer to diagnose and resolve software issues in Diagnostics Software Services (DSS) applications. The role requires extensive team and customer interaction and clear documentation of findings.

It is a customer-funded position with travel for onboarding to Ohio as needed. The position involves five days onsite in Austin, with travel to Ohio for onboarding and training, and a strong emphasis on quality, customer satisfaction, and timely issue

Qualifications

• Technical Associate degree or commensurate experience.
• Minimum of 2 years of configuring software.
• Technical experience with writing and executing SQL statements.

Responsibilities

• Support software applications to provide proper case handling according to the Quality Management System.
• Create appropriate documentation for all work performed.
• Independently troubleshoots, resolves, validates, and documents technical issues.
• Accurately classify and complete support cases.
• Complete all tasks for Complaint handling according to the Quality Management System.
• Understands the interaction between software applications in the same product family.
• Seeks assistance when making changes that may affect downstream processes or considered high risk.
• Ability to independently conduct training sessions with team members and customers for software packages supported by the team.
• Being able to adapt quickly to the changing needs of our business and environment.
• Takes responsibility for work assigned and completed.
• Able to accept and take action from constructive criticism.
• Collaborates with team while performing as primary technical resource for support and complaint investigation activities.
• Analyzes and understands detailed requirements and thoroughly reviews completed work to ensure accuracy.
• Ensures the complete satisfaction of the customers.

Skills

SQL

Troubleshooting

Customer support

Education

Technical Associate degree

Tools

Case management system

Job description

Revvity in Austin, TX is seeking an Onsite Software Engineer to diagnose and resolve software issues in Diagnostics Software Services (DSS) applications. The role requires extensive team and customer interaction and clear documentation of findings.

It is a customer-funded position with travel for onboarding to Ohio as needed. The position involves five days onsite in Austin, with travel to Ohio for onboarding and training, and a strong emphasis on quality, customer satisfaction, and timely issue