Remote Field Service Engineer – Lab Instrumentation

US10 Revvity Health Sciences, Inc.; Arizona; Hybrid; USD 59,000 - 78,500; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity Health Sciences, Inc. seeks a Customer Support Engineer to install, service, and maintain Revvity instruments at customer sites, including multivendor equipment. The role emphasizes strong customer communication, travel to sites, and adherence to service standards.

Based in the Phoenix area with remote US opportunities, weekends may be required. The position involves troubleshooting, warranty support, and collaboration with sales to grow service contracts.

Qualifications

• Associate degree or higher in a science/engineering field plus 2+ years of military experience.
• Willingness to travel by air, vehicle as required.
• Able to work weekends as needed.
• Proven troubleshooting and repair capabilities.
• Valid driver's license.
• Based in the Phoenix area.

Responsibilities

• Enhance the customer experience by delivering service on Revvity instrumentation at customer sites.
• Install, maintain, validate and repair Revvity and multivendor instruments with best-in-class service.
• Provide scheduled and unscheduled maintenance within required timeframes and maintenance protocols.
• Train customers on instrument operation and maintenance.
• Communicate service offerings including training, software, and field upgrades.
• Partner with customers to understand analytical workflows and applications.
• Support the sales team to secure new service contracts and add-ons.

Job description

Revvity Health Sciences, Inc. seeks a Customer Support Engineer to install, service, and maintain Revvity instruments at customer sites, including multivendor equipment. The role emphasizes strong customer communication, travel to sites, and adherence to service standards.

Based in the Phoenix area with remote US opportunities, weekends may be required. The position involves troubleshooting, warranty support, and collaboration with sales to grow service contracts.